Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 116016 Views
  • 24 replies
  • 5 kudos

Phones thinks am in turkey

Been in Greece a few days and suddenly my phone thinks it’s in turkey, and you have to pay for usage in turkey, any help?

Rshaw4 by Level 1: Joiner
  • 78 Views
  • 1 replies
  • 0 kudos

Data allowance

My data allowance says that I have 5gb when I sign into myO2 but my phone says that I only have 2gb. Which is the correct amount?

John2020 by Level 1: Joiner
  • 208 Views
  • 4 replies
  • 0 kudos

Resolved! Network unlock code

I'm looking to get the network unlock code

CWLANS by Level 1: Joiner
  • 179 Views
  • 2 replies
  • 0 kudos

Resolved! iPhone Sim

I have an iPhone 6, upgrading to an iPhone 11 do I need a new SIM?

JoC1 by Level 1: Joiner
  • 179 Views
  • 2 replies
  • 0 kudos

Resolved! Nuicence calls and voice calls

Several calls and voicemails from Chinese individuals. Calls from Beging, Manchester and Edinburgh which I do not answer. Tried to block but still getting through and locations are getting neaready to where I reside. All a bit spooky. How do I stop t...

AB2020-- by Level 1: Joiner
  • 106 Views
  • 1 replies
  • 0 kudos

Get the total bill for Airtime and Device plan

Hi, I'm new to O2, just recently received my device and first airtime bill. As far as I understood, I'm on O2 refresh custom plan. I can submit mobile expenses to my employer and would like to know if it is possible to get a device plan bill in addit...

ncvb by Level 1: Joiner
  • 244 Views
  • 4 replies
  • 0 kudos

Resolved! Text setting on iPhone 7

I've just got a new iPhone 7 but am having problems setting it up for text messaging, I appear to be able to send/receive from some but not others,could someone please confirm what the settings should be. Thank you

daydreamer by Level 2: Apprentice
  • 372 Views
  • 6 replies
  • 0 kudos

Resolved! Upgrade

I am due an upgrade shortly and amInterested in the iPhone 12 I can get this for £34 a month with sky are you able to offer any discounts please

Jacs by Level 1: Joiner
  • 120 Views
  • 2 replies
  • 0 kudos

Resolved! Porting process to O2

I completed a porting form online to transfer my number over from Smarty. PAC and all the relevant details submitted. The form was submitted ok, but wondering if there’s any update by email or anything to advise the form was successfully submitted an...