Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! PAYG to Sim only deal.

I currently have a PAYG with just over £6 of credit on. I have seen a Sim deal that I am interested in:- 10 gb data 12 mth airtime £17 Can I carry across the credit on my PAYG to this SIM deal and if the 10gb Data turns out not to be enough can I cha...

PaulD by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! new sim

phone is samsung a3moved from ee to o2 sim onlyhave inserted new o2 simnotification on phone saya unlocked simcan't activate new o2 sim

GG3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Free gift

Were is my free gift watch

Phill53 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Payment

Hello, I’ve been having messages that I haven’t paid my monthly payment this month, but the payment has been taken out of my bank, can someone help me with this please

Can't send text to enter competition

I have tried to look online but can't seem to find an answer to why I can't seem to be able to enter a text competition. I used to be able to send texts fine but last couple of months every time I try it fails I thought it was that the number was bus...

walsh2019 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Iphone 12 pro weak signal

I got the new iphone 12 pro on 23/10/20 and all seems ok, but the signal seems to be much weaker. The phone either has just 1 bar of 4g or goes to 3g all the time and also most of the time when the phone is connected to wifi it shows it's connected t...

jcf964 by Level 1: Joiner
  • 15 replies
  • 0 kudos


Hi all, Having just switched to O2 (new sim went in 30 minutes ago), and having given them my PAC, how long would you expect it to take before the phone reverts to my old number?? Thank you very much.

User1234 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Payments

I cant seem to use my data and calls ect I have payed my bill yesterday evening but it still don't work why is this please

Tamika by Level 1: Joiner
  • 3 replies
  • 0 kudos

Need to contact o2 but phone completely disconnected

I am currently on a payment plan and suffering regular disconnections (every two or three days).This time my phone has been completely disconnected and I can't even make a call to o2. I don't have access to another phone and the only way I have been ...

xiras by Level 1: Joiner
  • 5 replies
  • 0 kudos