Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim swap issues

Hello, having issues with sim transfer to iPhone for number

Resolved! I would like to get some advice from O2 Refresh team via online chat

can someone help me on how to get advice from O2 Refresh team via online chat I would like to upgrade my handset

Unexpectedly high bill

Hi Team, I have an unusually high bill this month.Please can someone investigate?I used the tiniest amount of data in Bermuda it appears. Can this not be covered under the deal for using your data abroad for a fixed fee each day?Thanks,Alec

Resolved! New phone

Could someone please advise where my new phone is or when I am likely to receive it. My order number is ms-321155317

Resolved! bill, bills and billing for payg pay as you go

How do I see the calls I have made on my payg? How do I see my bill? I can't believe the answer o2 have given me so am asking here. I also cannot see a sensible correct or useful answer on this forum so am starting this thread. According to o2, payg ...

Resolved! Higher bill

Every month I am getting my bill higher, last bill shows monthly extras and getting charge for mesagges

Resolved! iPhone 13, Messages aren’t being delivered

Hi there, A few months after I received my sim only plan for my iPhone 13 all text messages started coming up with undelivered. I would continue to send the message multiple times, always coming up undelivered. However, some of the messages were actu...

Resolved! My Bill

Hi, My bill has gone up from £7 to £15 monthly. Do you know why this is? and, do you have a cheaper plan? I’m a student, and this is way above my pay grade. thanks!

Sim swap no calls

Hi I recently needed to do a 5g compatible sim swap for my new handset. I completed all the steps waited 24 hours and still cannot make or receive calls (data and texts seem to be fine) Has anyone any ideas? Just being told to wait by support.

Resolved! Tariff

Hi, if I renew my tariff to one I have seen for twenty pounds a month, will my 50% family and friends airtime discount still apply?.

O2

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