Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

unexpected bill

My bill this month is £53, normally £16. You will see from the detail on the bill that 2 calls to strange numbers account for the difference. I have unlimited calls so why the charge. Also as I am sure you will agree this must have been calls made by...

Resolved! Apple Watch & Airtime Plan

I plan to buy a cellular Apple watch outright from the Apple store. I would like to add this to my o2 plan and have a few questions. If I own the watch and add an airtime plan is this just a rolling monthly plan or would I be tied in to this for a ce...

Resolved! Cost of adding Apple Watch to subscription

Hi,How much does adding a cellular Apple Watch to an existing subscription cost? Is there a monthly or upfront cost?

Text message from 02UK confirming my order...

I received a text message last night confirming my order had gone through although i havent ordered or touched anything regarding my account, I then had a message this morning confirming theyve added my out of bundle charges reduction. Has anyone els...

Resolved! Order nor made

I have recieved text and email on 04.09.23 saying you have recieved my order but I have not made any recent orders

O2 upgrade rejected?

Hi just tried upgrading early online but i had a message saying 'due to our business policies you didn't meet the required criteria' I thought there were no credit checks for upgrades? I have two lines with O2 currently, the second is the one I want ...

Bills for returned phone

I had a phone that I sent back within the 14 days return window, The return was accepted. The number for it has dissapeared from my O2 account and I have been contacted about a refund for the £30 up front fee. But I am still getting bills for the dev...

Error Code 08 Mobile Data Apple Watch

I received a text from O2 stating “We've connected your Apple Watch Airtime Plan. If you have any questions or need help visit www.o2.co.uk/watch-help” After selecting ‘set up mobile service’ in the Apple Watch App I receive the error message “We’re ...

Have received text and email re order NC18709846 but I have not ordered anything

I have received a text and 2 emails saying thank you for your order and confirming that you have added out-of-bundle charges reduction but I did not order anything as I transferred from Virgin mobile and they have partnered with 02. I have only been ...

Tariff changed

You’ve changed my tariff without consent? I had an upgrade that the shop refused to give me due to lack of the only 2 forms of ID you apparently accept and that order was supposed to be getting cancelled because you can’t change the way I receive the...

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