Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How do I change my payment bank account?

How do I change my payment bank account?

VM to O2

Virgin Media migrated me to O2 sim which is free with my contract, however O2 are chasing me for £6 payment

Call error

My callers complain every time they call me they are getting an automated answer ‘your call cannot be completed’ they only get through on the third or fourth attempt. This is happening on my daughters phone as well. Help!

Resolved! Rolling plan

I have a rolling plan with unlimited texts but I’m being charged for each text I send. Why?

Insurance

Pls I would like to know if u can send me the number to call for insurance

No internet and not getting all text messages

I have just moved to an IPhone Pro Max from EE to 02. My internet is shocking. I can’t get internet and if I do it’s very very slow. Im also not getting all the text messages being sent to me. Im in a good signal area too?

Upgrade

Hi I've been a customer for 20 years and have 3 contracts with you. I've just priced a upgrade and it's cheeper if I'm a new customer. Surely that's not right.

Resolved! No Response after escalating complaint to complaintreviewservice@o2.com

Ok - not sure if o2 staff review this section but trying to find out when it is best to go to Ombudsman. I have been an o2 customer for 12+ years and currently have 4 active contracts (me plus wife and kids) and paying £160 a month in total....I sign...

Is it free to call USA numbers when I’m in the USA?

Hello, Currently on the o2 150GB unlimited plus tariff which includes inclusive zone. I travel to the US in two weeks and wanted to know if I’ll get charged over there for calling US number within the US?

Resolved! App won't operate for me

I cannot check my bills as the app won't work for me

O2

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