Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Adding a phone to my account

My phone is up for an upgrade which I will do soon. However I was about to buy a new phone as a present for a family member. I didnt proceed as I got the impression that yes, i would get a new phone and sim card to replace/upgrade my current phone an...

Chia by Level 1: Joiner
  • 3 replies
  • 0 kudos

Big bundle

I want to move from PAYG to the £5 big bundle deal - but is it really exactly what it says, £5/month for unlimited texts and calls (not including premium rate calls etc, obviously)

BigBundle by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cancel Sim only contract.

Good morning I have moved over to another network and have still been paying a monthly cost for a sim im not using.I would like to cancel this monthly payment. I paid up to date months ago for the sim only contract.

KG91 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Upgrading sim and keeping my number

I've just upgraded my tariff and was wondering whether my existing number would be transferred onto the new sim. I'm worried as I use my phone for both personal and business.

JG-8 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Wifi Extra on London Underground

My wifi extra on the london underground stopped working last week. My iphone fails to automatically connect to it when entering a station (which it has done normally for over a year). It wont connect if i manually select wifi extra. I have tried ever...

cbn1997 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Would like to cancel iPhone contract BUT!!!

I have multiple Apple devices on o2, an iPhone XR, iPad Pro 12.7, and an Apple watch series 5, I want to cancel my iPhone contract and switch suppliers to BT as where I stay and work, o2 is patchy at best, where BT(EE) the coverage is a lot better es...

abemnik by Level 1: Joiner
  • 3 replies
  • 0 kudos

Text measage scam, Nuisance calls

Hello I have recently moved and updated my address with my bank. I forgot to update my address on O2. I received a message today suggesting my monthly direct debit has not gone through because of incorrect billing information. I clicked on the link a...

Rinz by Level 1: Joiner
  • 3 replies
  • 0 kudos

Adding a new SIM to my account

I joined O2 last week after 22 years with Vodafone. I want to move all 5 family contracts to O2. O2 were great and said it is all possibleAll was going well and I added the first 2 SIMs and transferred my old numbers.... but my 3rd SIM purchase is de...

Ematt by Level 1: Joiner
  • 5 replies
  • 0 kudos