Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! new sim

Does a new sim card automatically get a new phone number

Data used up on day 1

in France. Phone working perfectly until this morning now won't connect to network. Showing as used whole data for month, starting today, that cannot be right!

Resolved! Airtime Rewards - check transfer balance on account

Hi,Could someone please tell me how to check and balance of my O2 (monthly contract) account?I've transferred £20 from Airtime Rewards, but I cannot see it come through. Thanks

Resolved! Cancelling contract

Hi. I have 2 SIMs and 2 numbers on my O2 account - one is Pay Monthly, one is Pay As You Go. My Pay Monthly contract has just finished and I’d like to cancel it. I won’t be transferring the Pay Monthly number, but I’d still like to keep my Pay As You...

Contact Email that someone will respond to - Poor Customer Service

Is there any contact details for a complaints email that is working and monitored. The current email address listed does not work.I havent been able to get in touch with anyone to answer a simple question on phone, live chat, complaints email, FAQs, ...

VAT bill

Hello,I use my phone for business and need a VAT bill - how can I access this please, the bill info has just changed. Thank you, Michelle

Resolved! 12 mont SIM only contract ending soon

Hi, My 12 month SIM only contract with 02 ends at the start of August 2023. I'm happy with the current contract and cost. I wondered what happens if I do not switch to another 12 month SIM only contract? Will I be charged more at a contact of 02's ch...

Resolved! Order

I have received a text about a change and can see order on here but I haven't contacted you to change anything today. What is this

Resolved! Question about deposit and upgrade

Hi there. I currently have two lines on my O2 account. When I initially added a second line a month or so ago I was told I needed to pay a deposit of £175, and this would be returned to me after 3 months of billing either as a credit on my account or...

No dispatch notice

I ordered my new phone on Wednesday and it says order received and I req delivery today but have heard nothing, is this normal?

O2

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