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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 235724 Views
  • 2 replies
  • 2 kudos

Resolved! Re: Volt Megaguide

my virgin mobile sim is now an O2 sim. How do I manage this new O2 account alongside my original O2 account?? The virtual assistant cannot help. The app is unhelpful.

Sue2022 by • Level 1: Joiner
  • 306 Views
  • 1 replies
  • 0 kudos

Resolved! Speaking to someone through chat

I am wanting to speak to someone through chat but I can't get anywhere. Why can't you speak to a expert anymore like you used to be able to

Missdanni by • Level 1: Joiner
  • 654 Views
  • 4 replies
  • 0 kudos

New 5G SIM while keeping the same number

I have just upgraded to a 5G phone from a 4G phone. On one of the options pages I ticked that 'I do not need a new SIM'. Unfortunately it seems I will need a new SIM to get 5G services. I can't for the life of me find how to order a new SIM without o...

Number Not Working After Port

Does porting your number with O2 have to be this painful!? My story so far...Provided PAC code when order was placed for new SIM - didn't workCompleted the online form for number porting - didn't workCalled customer service who apologised and confirm...

DG82 by • Level 1: Joiner
  • 3244 Views
  • 14 replies
  • 0 kudos

Resolved! Monthly bill increases

Hello, for some reason my monthly bill has increased from its usual amount. As a serving member of the UK armed forces overseas, I was told that the contract would not incur any roaming charges or any changes in the monthly fee yet where I was paying...

TJH by • Level 1: Joiner
  • 371 Views
  • 1 replies
  • 1 kudos

Resolved! Adding a second contract for a partner

I want to add a second contact phone to my bill for my partner to be sent to her address and keep mine active

Dixon by • Level 1: Joiner
  • 341 Views
  • 1 replies
  • 0 kudos

Resolved! "number barred from your device" message

I have been calling a certain mobile number for several years while I was with virgin Mobile.Just before the changeover to O2, I started to receive the above message when dialing the number and this continues to the present day.I asked my phone manuf...

Stewart7 by • Level 1: Joiner
  • 595 Views
  • 2 replies
  • 0 kudos
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