Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237089 Views
  • 2 replies
  • 2 kudos

Complaints

I have had an outstanding complaint since 25th August about the delayed delivery of my new phone which is still not resolved. On top of that I was supposed to receive a £46.25 credit for recycling my old phone promised on 1st September and am still w...

GillD by Level 1: Joiner
  • 466 Views
  • 2 replies
  • 0 kudos

Resolved! Bolt On

I've just added the new Disney + bolt on to my account for £5.99pm as my old offer is ending. When will this show on my account?

Resolved! My phone reactivated

I've paid my outstanding bill but my phone is still disconnected how long does take to be reactivated

Resolved! Bill

How do I change my bank details 

Rushie67 by Level 1: Joiner
  • 309 Views
  • 2 replies
  • 0 kudos

Resolved! Am paying for a monthly SIM card that I would like to cancel

Hello, I'm paying for a monthly SIM card that I would like to cancel. How do I go about this? I've tried to call but wait times are very long and I haven't managed to get through. It feels like O2 might be deliberately making it difficult to cancel t...

Sandra16 by Level 1: Joiner
  • 391 Views
  • 1 replies
  • 0 kudos

Resolved! How do i cancel disney plus

Ive just come out of the 6 month free disney plus. How do i now cancel? Cant find any option to do this

Lynsey3 by Level 1: Joiner
  • 8611 Views
  • 2 replies
  • 0 kudos

SIM card

Hello, since signing contract with Virgin media and O2, I haven’t received my SIM card, but I’m paying for contract already?

AsVi by Level 1: Joiner
  • 378 Views
  • 2 replies
  • 0 kudos

Resolved! Gift selection restricted to one (Disney+)

I have just entered into a new contract and I am informed that I now can select a gift extra. Initially I was presented with around 3 or 4 gift options, but deferred my selection. However, now try as I might I cannot access ANY gift extra other than ...

Phone number not recognised

My phone number is no longer recognised. I’ve done a sim swap but it is still not working. I still get 4G so I can use data but I can’t receive calls or text messages.

Allan4156 by Level 1: Joiner
  • 560 Views
  • 1 replies
  • 0 kudos