Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Scammed

I have been scammed and a new phone was delivered. I have contacted 02 and there is a fraud investigation going on. My tariff has already changed and a substantially more amount of money is coming out of my account this month. O2 say they will reimbu...

Resolved! Lost sim

I've dropped sim in my pay monthly sim can it be replaced

Resolved! 1st bill

Ordered a new sim last night low and behold I've received my 1st bill of nearly £15 this morning I don't even have the sim yet what a welcome as a new customer surely this isn't right

I need a VAT invoice

How do i get a VAT invoice?

Old number migration

Hi, I recently took out a new contract via a third party company (tariff still with O2) but O2 are refusing to migrate my number over to the new sim. Has anyone else had this problem? ThanksGlyn

Asking for full password and security info when making a tariff query...is this normal for O2

Is it normal for a customer service agent to request details of your password and give an answer to your security question in order to deal with a tariff query?Just seemed a little strange / suspect to be requested to give out both sets of info, so I...

QR code

How do you get a new QR code sent

Resolved! Data Roaming outside EU high charges

Hi thereI just moved over from EE. I noticed that when roaming outside the EU on O2 standard rates (no travel bolt on), data is charged around £7.20 a mb which means that simply by turning on ones phone when outside EU could lead to large bills (as t...

Resolved! Setup direct debit online

How do I configure a recurring payment online for this sim. It used to be a part of my virgin media deal. Hopwever now it has been transfered to o2 I'm getting threatening messages every month instead of a regular payment being taken.

Resolved! Rolling plan

I have a rolling plan with unlimited minutes, why does it say I have no credit so I can’t make a call?

O2

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