Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Shared plans?

Hi guys I have an unlimited data plan on 02 refresh and I am hoping to share my data, with one of my other 02 refresh plans. Is this possible please?

marvi0 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Throttling

If I was being throttled/restricted on data.Would I get good speeds when in close proximity to an antenna?If o2 were throttling, would it be the same on 4g & 3G?

LH86 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Mobile data

I cannot use mobile data. I have been to the Apple store and they ran some tests and say there is nothing wrong with the device. I‘m getting no help from o2.I have factory re-set the device and re-set factory settings multiple times.Just wondering Wh...

Daras by Level 1: Joiner
  • 11 replies
  • 0 kudos


Will o2 match other o2 offers from different suppliers?

ARUN1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Why is my Discount

I have just upgraded my iPhone 7 Plus to a iPhone 11 Pro and included my blue light discount code - but it shows this as 0. I thought it took 25% off the airtime plan which is £35 ? Please can someone help ?

Nhshero by Level 1: Joiner
  • 1 replies
  • 0 kudos

New phone but need to talk to O2

I need a new phone. I have found one still with O2 but on another site which is a lot cheaper than O2 and wanted to see if O2 could offer a better deal. Also want to keep same number, how do I get pac code when you cannot talk to anyone?

suet by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! contract

i have had a text from 02 saying i am out of my minimum contract term. i want to stay on the same tariff. what do i need to do?

CathyH by Level 1: Joiner
  • 7 replies
  • 0 kudos

Card payment system, Half a year on...

When?When will this failed system be fixed and prevent any more innocent customers getting a screwed up credit history?It's been half a year since O2 "modernised" the payment system, and excluding one week period two months ago, it has been a total f...

viridis by Level 56: Guvnor
  • 135 replies
  • 7 kudos