Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How do i cancel disney plus

Ive just come out of the 6 month free disney plus. How do i now cancel? Cant find any option to do this

SIM card

Hello, since signing contract with Virgin media and O2, I haven’t received my SIM card, but I’m paying for contract already?

Resolved! Gift selection restricted to one (Disney+)

I have just entered into a new contract and I am informed that I now can select a gift extra. Initially I was presented with around 3 or 4 gift options, but deferred my selection. However, now try as I might I cannot access ANY gift extra other than ...

Phone number not recognised

My phone number is no longer recognised. I’ve done a sim swap but it is still not working. I still get 4G so I can use data but I can’t receive calls or text messages.

Resolved! lost phone abroard

I have lost my phone and im still abroard how do i block it until i return to the uk

Resolved! Choosing date for direct debit

Hi I would like to change my bill date to 28th of each month if that is possible??

Bad Signal

I want to raise a concern regarding the coverage at my new house. I am currently having to use my device outside because there is no coverage inside the house. I pay a high premium every month, I am not paying £664.00 to end the contract on the basis...