Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 231908 Views
  • 2 replies
  • 2 kudos

Resolved! how to top up my contract phone number

Hi my name is Irene Yang.And my phone number is [Removed]. I realized it's overdue and I can't log in my account neither website nor app cuz I always logged in with the 4-digital code. But it's out of service atm. So can't top up myself. And mine is ...

Resolved! Hello

I need to speak to a agent won’t let me through the app I have a disabled little girl and I need my phone for appointment phone calls ect I can’t get in contact with anyone

Help37 by Level 1: Joiner
  • 352 Views
  • 2 replies
  • 0 kudos

Resolved! I need a new mobile number - I get too much spam

Hi, I'm an ex VM customer. In the past month it seems that my number has been sold to some dodgy company. For each number I block and report, they return with another. Since I answered and asked to be removed from their list the volume has reduced, b...

call spam.jpg

Resolved! EU SMS Charges

Spoiler (Highlight to read) Hi I recently sent 3 x SMS messages (13p each on bill). I appear to have been charged multiple times (6 times) whilst in the EU totalling 75p. Can someone explain?

Resolved! Unsolicited upgrade calls

I have received 3 or more calls from o2 upgrade department every time I tell them I am not interested but I am still receiving these calls. My phone also shows these calls as possible scam calls on smartcall so why would I trust the caller.

Anonymous by Not applicable
  • 331 Views
  • 1 replies
  • 0 kudos

Resolved! Pay bill

Hello please do not cut my services ofd. I will clear half of this bill on the 18th August and the rest on the 24th. Sorry been a difficult month for me. I really hope this is ok

SR4 by Level 1: Joiner
  • 314 Views
  • 1 replies
  • 0 kudos

Resolved! EU CHARGES!!!

Hi,It was legislation within EU as far as I know that there isno any additional charges. I have called from UK to spain on Spanish number and I was charged £1.25 for 15sec. call. This is ridiculous charges. Anyone complain for any additional costs wi...

Kovii by Level 1: Joiner
  • 2669 Views
  • 9 replies
  • 0 kudos

Resolved! EU roaming

I am planning to leave Three and switch to a 12 month SIM only contract with O2. The main reason for leaving Three is that they have stopped their free EU roaming. As far as I can determine, it is still free to roam in the EU (within your allowance) ...

JussieB by Level 1: Joiner
  • 3243 Views
  • 4 replies
  • 0 kudos

O2 EU Roaming versus, Vodafone, Three, Asda, BT and Tesco. Dublin 13th July 2017

As you know one of my bug bearers with O2 is currently there Roaming in the EU which we all know that they throttle.On the 15th June 2017, EU made changes that all the EU networks had to offer cross roaming free of charge, so you can use your own all...

darrengf by Level 28: Ingenious
  • 83421 Views
  • 842 replies
  • 8 kudos