Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 Sim Volt Cancellation

Can somebody put me in touch with someone who can help please. I’ve spent over 2 hours on hold trying to cancel my 02 sim that’s part of my volt bundle but keep getting the run around. I cancelled my virgin package on the back of the email informing ...

Change Payment Date

Hi,I'd like to change the payment date of my contract please

Resolved! Mobile and possible laptop

I would like to find out what current mobile deals you have and maybe a laptop

Unidays Gradlife Discount

I’ve been trying to apply my Unidays Gradlife code at checkout while upgrading my contract. But when I try to type the code in it says “This promo code doesn’t exist” - I’ve checked T&Cs and can’t see why this wouldn’t work. interestingly if I use a ...

Complaints

I have had an outstanding complaint since 25th August about the delayed delivery of my new phone which is still not resolved. On top of that I was supposed to receive a £46.25 credit for recycling my old phone promised on 1st September and am still w...

Resolved! Bolt On

I've just added the new Disney + bolt on to my account for £5.99pm as my old offer is ending. When will this show on my account?

Resolved! My phone reactivated

I've paid my outstanding bill but my phone is still disconnected how long does take to be reactivated

Resolved! Bill

How do I change my bank details

Resolved! How to unsubscibe disney plus

How to unsubscibe disney+

Resolved! Am paying for a monthly SIM card that I would like to cancel

Hello, I'm paying for a monthly SIM card that I would like to cancel. How do I go about this? I've tried to call but wait times are very long and I haven't managed to get through. It feels like O2 might be deliberately making it difficult to cancel t...

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