Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Can not access my O2 app

I can not access to my O2 account

Resolved! Cancelled contract

I called 202 last Wednesday to cancel my contract and leave O2 to go to another provider, the person on the phone said I would receive an email and my contract was cancelled. I haven't received anything, please can you confirm it is cancelled. I have...

Resolved! Potentially fraudulent bill letter

Hi, I've just received a letter through the post, claiming to be from O2. It is addressed strangely (using the first and last letter of my first name in the initials), is for an odd amount (£6, when my usual bill is around £15) and has a cheque slip ...

Resolved! Emoji and sms

Do I get charged for receiving or sending emoji via sms?

Resolved! Bill installments

Hi guys,I can't talk with any O2 advisor because they are very "busy" all the time.I have a question and maybe somebody can help me with an answer: Would I be able to pay in installments without my services being restricted?Thank you.

Resolved! Pausing Contract

Hello, How do I pause my o2 contract. I am out of the country for the next two months so do not want to pay. Thank you

O2 Sim Volt Cancellation

Can somebody put me in touch with someone who can help please. I’ve spent over 2 hours on hold trying to cancel my 02 sim that’s part of my volt bundle but keep getting the run around. I cancelled my virgin package on the back of the email informing ...

Change Payment Date

Hi,I'd like to change the payment date of my contract please

Resolved! Mobile and possible laptop

I would like to find out what current mobile deals you have and maybe a laptop

Unidays Gradlife Discount

I’ve been trying to apply my Unidays Gradlife code at checkout while upgrading my contract. But when I try to type the code in it says “This promo code doesn’t exist” - I’ve checked T&Cs and can’t see why this wouldn’t work. interestingly if I use a ...

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