Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! How long for Pixel 5 order processing to take place

Hi, I pre-ordered pixel 5, was supposedly meant to arrive on the 16th (so I could also claim the free BOSE headphones in the offer). On the 16th I received an email from o2 stating 'sorry its taking longer than we hoped to send your order. We're stil...

Aminah by Level 1: Joiner
  • 5 replies
  • 0 kudos

Replacement device within 30 days (battery drain issues)

I spoke to customer services today explaining how the iPad Pro 12.9 inch 2020 128GB I ordered on a pay monthly contract is experiencing battery drain. I explained that I'd spoken to Apple on numerous occasions who ran diagnostics and said my battery ...

maxwilkes by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Missing Order.

Hi Guys,2 weeks ago I applied and ordered 2 samsung s6 tabs on contract both approved and dispatched but only one turned up. For last week or so now been chasing up the guys on 202 which they confirmed DHL have lost it even though it was sent and col...

GrantJ by Level 1: Joiner
  • 14 replies
  • 0 kudos


Good morning all.I'm pay monthly customersAnd I want to find out if I can Swap my number 02 give me yrs ago to GOLDEN NUMBERI've buy from Ebay 02 sum card.ThanksIs that poss

DJC1690 by Level 3: Thinker
  • 5 replies
  • 0 kudos

Esim 4g to 5g

I’ve been using an esim on a 4g device and I am upgrading to a 5g device. Will the esimAutomatically upgrade too or do I need a new esim?

Ke5 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancel contract

Good morning all,Recently I moved abroad and I was wondering how can I cancel my contract? I still have around 800 quid to pay for my phone but I'm not woried about that.The question is: can I cancel the contract if I pay the full amount? Please let ...

Andr_123 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! No iPad stock??

Hi all.I ordered an iPad Pro on Tuesday was told delivery Wednesday.Then emailed yesterday to say it’s out of stock. Worried how long it might take due to the reputation of o2, so anyone know how long O2 usually take to get more stock??Thanks!!

aibu by Level 1: Joiner
  • 6 replies
  • 0 kudos

Sim not activated

I think I've been sent the wrong sim. It's inserted and my iPad has acknowledged it as being there but it's showing as no service

Resolved! New number

Anyone know how I go about changing my number asap pleaseThanks

Tanya2 by Level 1: Joiner
  • 1 replies
  • 0 kudos