Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Apple Watch Data 08 error code 5 daya

Have changed my 2 Apple Watches. My first one set up fine; my second one has been stuck on error 08 (…..please allow 24hours for activation…..) for the past 5 days. Reset/unpair etc doesn’t change anything, and O2 have said there’s a reset stuck on t...

Resolved! Bolt on

If I choose to but a bolt on and pay monthly can I stop it if I don’t want it

O2 app

i have not been able to sign into my account since starting a contract. my phone number is xxxxxxxxxx. i have made first payment on this contract, the message i keep getting when i attempt to sign into the app is "something went wrong please try agai...

Resolved! Seeing "get in touch to continue with your purchase"

Hi all, when I go to pay off my device plan and go to the payments section I see "get in touch to continue with your purchase" with an error code 2825 Anyone knows what that error code means?

Upgrade

I want to upgrade but when I go to check out it’s adding and extra I don’t want for £7.99

Resolved! new sim

Does a new sim card automatically get a new phone number

Data used up on day 1

in France. Phone working perfectly until this morning now won't connect to network. Showing as used whole data for month, starting today, that cannot be right!

Resolved! Airtime Rewards - check transfer balance on account

Hi,Could someone please tell me how to check and balance of my O2 (monthly contract) account?I've transferred £20 from Airtime Rewards, but I cannot see it come through. Thanks

Resolved! Cancelling contract

Hi. I have 2 SIMs and 2 numbers on my O2 account - one is Pay Monthly, one is Pay As You Go. My Pay Monthly contract has just finished and I’d like to cancel it. I won’t be transferring the Pay Monthly number, but I’d still like to keep my Pay As You...

Contact Email that someone will respond to - Poor Customer Service

Is there any contact details for a complaints email that is working and monitored. The current email address listed does not work.I havent been able to get in touch with anyone to answer a simple question on phone, live chat, complaints email, FAQs, ...

O2

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