Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! New sim

I set up a new contact with o2 but wanted to keep my old number now my number is not working

Raman by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade from sim to device in 2 days time.

So yes. I've been with 02 for exactly 6 months. and all my bills have been paid on time. Via direct debit. I've spoken to a lady over the phone who said there is no upfront cost on any device for upgrades. Or credit checks. My question is, can you ge...

Resolved! Order. Status

How do you chat to someone to discuss an order status? 

Liamm321 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi I have been trying all day to upgrade. Whilst the staff have been very helpful the technical side seems a bit iffy. I have paid off the balance on my phone so it should be straight forward. However I am being told I have got to go to the store. Wh...

Glen21 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Changing plan?

Everyone quick question if you are on a Sim only with 12GB data and you change m price plan to unlimited are you able to change the plan back down again to anything of your choice after 30 days I’m sure I saw somewhere that you can change your plan o...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! Changed address but new address is showing the wrong county.

Hi there, I've just changed my address through the O2 website using the easy "enter postcode/building number" system with a drop down menu. Selected my new address no problem. However, the new address on the account is showing the wrong county! Every...

Joshua_B by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 5g sim card deal

I have just bought an iphone 12 and was sent a 5g sim card and hence changed my deal (to a better one) I sent the LOYALTY text to 21500 but on the reply it stated "Sorry we can't add a Family Plan to xxxxxxx" The 02 operator had reminded me to send t...


Hi I had overdue payments on my account but I Have paid them and my data and calls are still not working

Caitlin1 by Level 1: Joiner
  • 4 replies
  • 0 kudos