Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Two mobile accounts

how do i merge my daughter account to mine now she has joined from virgin

Airtime only sms - Loan

Why are you listing my airtime plan as a loan and listing it as such on my credit report. When paying your handset off, this monthly payment is classed as a loan, your airtime plan is not a loan. My handset has been paid off for quite some time (over...

Resolved! Stripey Giraffe scam

I got my daughters online bill today and there was £9 of charges to Stripey Giraffe. She'd never heard of this so we googled it and it seems to be a scam - be careful and check your phone bills. I've now barred her account from using her phone bill t...

Question on O2 Switch Up with insurance phone

Hi I was about to sign up to Switch Up.Quick question - if my phone gets damaged mid-way through a contract. Say I want to upgrade. Obviously they wont take back damaged phone. If I have phone insurance (either the O2 insurance offered at checkout on...

Bill

I given after paying two bills of £90.03 today and £90.03 yesterday my enquiry is that Direct Debit was Also taken out 5th October 2023 for £90.03.I'm making a serious enquiry to way how many times do I pay this bill.

Unknown charges

Hi, I have been charged £9.02 which I do not know what it is for. Who can help me? Why the chat function was removed? Do you have any email that I can contact? Thank you.

Galaxy ear buds Pro 2

Still not received message regarding galaxy ear buds Pro 2?

Resolved! Deals and extras

Hi, would anyone have an opinion as to whether the apple music three months bonus from O2 is worth it as looked and there is a one month trial followed two free months. Does that close u in for further payments or do you cancel after free trial. Not ...

Fraud and Extortion

Account Number: (REMOVED) On the 1st August, I was contacted by a customer service agent from o2 offering me a loyalty discount and a complimentary Samsung watch. Instead the agent, using my information, fraudulently placed an order for a new contrac...

Samsung watch

How do o lonk my pay monthly sim to my watch it say use a qr code but i cannot fond one.

O2

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