Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Number does not exist anymore?

Yesterday i recieved a letter informing me i was behind with my payments, i thought I had paid everything and could not understand what it was about, but I paid £33 pounds thinking everything was sorted but on trying to call someone from the phone I ...

Resolved! Airtime plan more expensive with new device

I have a phone which has been paid off and an ongoing airtime plan with unlimited everything which is around 16.00 a month. I now want to upgrade to a new device - which will obviously involve a new monthly device plan - but it seems I would also nee...

Resolved! Keeping my existing number with 02

I have recently ordered a new phone and been given a new SIM card with 02. I would like to keep my existing 02 number. How can I do this

International calls

Hello can I get advice on this unable to make international calls all payments upto date

Resolved! Error code 10

still waiting for this to be resolved, the tech team have no idea what to do, i was told yesterday hopefully will be sorted by wednesday, i am not holding my breath. why is O2 a joke, they never used to be, the Guru in store was so helpful and now th...

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Resolved! 20% loyalty discount

I had a call from O2 about 20% loyalty discount

Resolved! April 2024 price increase

Hi all, Thanks for any help - I'm an ex Virgin customer and as such have a "bolt on" discount. Will I retain this after the porcine increase? The figure quoted on my increase notification suggest s not. I've tried O2 chat / phone call with no reply.

Resolved! Scam?

I've just had a phone call from someone saying they are from o2 and saying they are going to give me a 40% discount on my tariff for 12 months. All I have to do is click on the link in the text they will send me. Is this a scam?

Left 02 but have still been charged?

I have recently left o2 but can see a payment has tried to be taken from my account today - can this be looked into please and a refund be issued? Kind regardsSamantha Burton

O2

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