Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Keep my number

I need to keep my number 

Paul1975 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! end of contract tariff

my contract expires next month and instead of renewing it with an upgrade i would rather stick with the current phone and lower my monthly bills, how do i go about this? thanks in advance

hass82 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! EarPod bundled in with iPhone11

I recently ordered a new iPhone 11 from the O2 shop and could not remember receiving a pair of EarPod earphones bundled in with the 'phone. Should I have received them as part of my order?

Resolved! Disney ,+

Why is my Disney + still active when I cancelled it last month. It charged me last month and I don't want it, can O2 cancel this option for me and refund for last months charges.

Resolved! Cancel

How do I cancel pay monthly

Lynnbee by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New phone

How long until the Samsung will be in stock and delivered as it is unacceptable

Resolved! Keeping my old number

Hi I have just move to o2 from 3 and have just put my new sim in and my old number has not been transferred it was meant to be transferred across as when in the shop they ask me for a PAC code

Liam13 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Bill

Hiya Mt device plan is due could you give me till 5th please to pay it 

Neilrobo by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Is roaming included in my sim only plan ?

Good morning everyone, i hope you are all well. i have a question, is roaming (in Europe) included in the 4Gb/unlimited calls and text sim only plan or do I need to buy a bolt on ? Thanks for your help.

OOPS by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Oops something went wrong

I tried to make a purchase online to add this purchase onto my current o2 account, I had a error message “oooops something went wrong” when the payment was processed. They is sufficient funds in the bank and my credit is very good has as anyone else ...

dabs70 by Level 1: Joiner
  • 9 replies
  • 0 kudos