Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! International Charges

Hello everyone! I have a question, should I be charged for call that I haven’t answered? I’m currently in Australia, there is 11 hours time difference between here and the UK. Whilst I was asleep overnight I received 2 phone calls - obviously these w...

Resolved! Cancel Sim Contract

How can I cancel my sim without needing a STAC or PAC code?

Paying a Final Bill

Hi all, After some help if anyone could assist me. I recently took the decision to swap from 02 to Sky Mobile after many many years with 02. I used my PAC code to swap my number over and then received a letter through the post as expected telling me ...

Resolved! Cancelling sim

How can I cancel my account , I do not use the sim at all

Resolved! Address

How do see what address I have on my account? I recently moved home and I’m expecting a new SIM card but unsure which address it has been sent to??

Call divert

HiI'm using a Nokia express music ( I think it's 5310). When I'm trying to divert calls it says "not allowed" when I'm checking status of divert it says "service is off".Someone has told me that you need to disable WiFi calling to make call diverts w...

Resolved! travel to india and O2 phone charges

I am due to travel to India for a touring holiday in 4 weeks can you advise me of the charges and if a bolt on is available.

Sim plan

My sim o2 plan has expired, contacted o2 as I saw a cheap one on uswitch but o2 say it is not available, but it still is on uswitch,my query is can I purchase the cheap o2 sim plan on uswitch and still stay on o2 with my same number?

Resolved! Large money came out of account

Hi, I recently changed my current number with O2 over to Three as I have purchased and using a new phone. I fully intended to keep my device ontract going with O2. I wanted to keep this phone to use also alongside my new phone. I didn't notify O2 tha...

New contract

I ordered a contract iPhone and paid 30 pound upfront and haven’t heard anything in over 24 hours. Will I get my money back or is the phone being sent.

O2

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