Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121789 Views
  • 27 replies
  • 5 kudos

Resolved! New SIM card

I received a new SIM card a couple of weeks ago, inserted it into an old phone and have not been able to make or receive calls or texts since; how do you activate the SIM

Carena by Level 1: Joiner
  • 101 Views
  • 1 replies
  • 0 kudos

Resolved! First months bill

Why is it that after agreeing to have a Sim deal on the 25th of Aug that today 1st Sept I have tow bills (2 sims) for £16 each for a full month?

Resolved! cancelling refresh

Hubby refresh phone plan ended a few months ago,he now wants to leave o2 as he can get a better deal elsewhere,Hes pays £23 a month for 5 GB, well I pay it as its my account, there are much better deals out there now with other companies, but also yo...

heatherp6 by Level 1: Joiner
  • 173 Views
  • 1 replies
  • 0 kudos

Resolved! changing from refresh to payg

Im on refresh,phone is now paid off,I dont want to UPGRADE to sim only, as its dearer than PAYG,is there anyway of doing it ,or do I need to go down the pac/stac codes even though Im happy staying with o2,thanks

heatherp6 by Level 1: Joiner
  • 132 Views
  • 1 replies
  • 0 kudos

Resolved! How do I return a phone within the 14 day change my mind policy period?

I got in touch with o2 support chat through the my o2 app. They said I can go to www.o2.co.uk/returns and speak to a member of the returns and repair team through live chat. There is no live chat anywhere on the page and links just take me round in c...

JacobW by Level 1: Joiner
  • 1055 Views
  • 4 replies
  • 0 kudos

Resolved! Can't call or receive calls

Hi, I can text and receive texts but not make calls or receive calls. Anyone help? Thanks

Hollym by Level 1: Joiner
  • 110 Views
  • 1 replies
  • 0 kudos

Resolved! Calling a Canadian landline (when in Canada)

I will be in Canada in a couple of weeks time, I will need to call a Canadian landlines whe I arrive, does anyone know what the rates for such a call are?

EncBlue by Level 1: Joiner
  • 102 Views
  • 1 replies
  • 0 kudos

Resolved! BILL PAYMENT

I PAID MY BILL BUT YOU STILL DEMAND MONEY HOW CAN I TRUST YOU

always by Level 1: Joiner
  • 108 Views
  • 1 replies
  • 0 kudos

NETWORK in Spain

I am on holidays in Spain and I can not use my data. Also, I got a message from you saying that my plan continuous in Europe

Alejandra by Level 1: Joiner
  • 99 Views
  • 1 replies
  • 0 kudos