Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My Upgrade order is now being cancelled

I have just got off the phone with O2 support and after over an hour on the phone, have been told that my recent upgrade is now automatically going to be returned to O2. It has not yet been delivered to me, and the whole order will now be cancelled i...

Resolved! Does the annual price increase impact the device payment? Email isn't super clear (to me anyway..)

"From April 2024 the monthly price of your device plan (that's your device, inclusive texts and data" I've been with O2 for years, but I cannot recall if the device plans ever increased to be honest. I'm hoping they don't because an annual increase o...

Device payment

Iv been trying to make extra payments on my device plan since Xmas but unable too as the screen just keeps saying processing. I have a 2 minute video to prove this too. I paid off a £500 lump sum back in middle of last year no problems, but just tryi...

Resolved! Upgraded my SIM only plan for an iPad now my SIM only number I can't make or receive calls

Hi,Can anyone please advise I upgraded my SIM only contract (calls, texts and data) to an iPad. Innocently I assumed I would receive a new number with the iPad but that is not the case. The problem is I used the number in a mobile for years. Now it's...

SIM shows as in-use (before it arrived)?

Hi all,I signed up for another tariff/SIM for a family member (under my existing O2 account) yesterday (20th), and it was dispatched yesterday afternoon (3 PM), and is expected to arrive by Friday (23rd) This morning I received an email at 5 AM (21st...

Pay off my contract

I would like to pay off my contract so I can move onto a SIM only deal

VAT breakdown

I need a bill with a VAT breakdown. For some reason you've stopped showing that on statements.

Charged for Disney+ for 1 day (after 3 month free period) - Auto Renew was turned off already

I just received my bill for Feb/March, yet this time it stated my bill was slightly more than usual, around 26p higher... This extra charge was for a single Disney+ charge for 17-17 Feb, even though i always turned off extras weeks before hand to sto...

Resolved! I want to cancel my sim contract. Who do I email I have never used the sim

Who can I email to cancel my sim contract. I have never used the sim card. I came with a virgin media deal.

Resolved! Roaming not working

Anyone able to access any Roaming in France. Friends on EE and Vodafone working great but O2 despite strong signal is dead with has zero data all week. Apple Watch not working either though this probably not be included in contract because O2

O2

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