Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Up grade delivery

I upgraded my iPhone package with you on Saturday and was told it would be delivered today. I have waited in all day only now to see on my order that you are awaiting stock! Not impressed with your service! Now I will have to wait in again when you h...

LInda66 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Delivery 2 weeks late of Apple Watch

I have called you on 6 occasions and need to speak to a manager regarding a delivery that is 2 weeks late. I have requested a call back from a manager on 3 occasions with no call back. Mark Richards. [Personal details removed]

Mark27 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! OC bills

does anyone have a telephone number for O2 billing -? I did have a number which I tried , was told it had changed to 0845 655 2000 which I then tried only to get a message sorry this number is not in service - clearly O2 do not wnat anyone to call th...

Resolved! Cannot call from abroad

I am currently in Barbados and had an international bolt on installed on my account so I could call my Mum in the hospital while I was away and nothing works. I get data and messages, but I cannot make calls. I use the 011 44 prefix, but I keep getti...

Resolved! Voicemail

hiI am in Jordanmy voicemail is disabledplease helpit’s urgent

Radwan by Level 1: Joiner
  • 1 replies
  • 0 kudos

I haven't defaulted

I discovered last night that 02 have applied a default notice to a handset credit agreement taken out in 2016 and which is showing as paid in full on 22/02/2018. I'm now in the situation where my credit rating has been decimated. I've spoken to custo...

MJSA by Level 1: Joiner
  • 3 replies
  • 0 kudos

Removing an ex and his phone from my account

I'm in an awkward position whereby I have extracted myself from a toxic relationship but I still have my ex partners phone on my account. It says the contract doesn't end until 2023 but I need to cut all ties, including being released from paying his...

MER1974 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New contract

Placed a order on the 24th last month and the only email received was “order received and is in full steam ahead” ever since then I’ve been checking my emails and nothing. Can’t even go to myO2 page to see it.

Mu2 by Level 1: Joiner
  • 1 replies
  • 0 kudos