Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos


Dear o2 Team, I hopped to repay much earlier for my device and I overpayied half of sum into your account to finish contract earlier.Unfortunatelly nothing happened and you can not use my money to cover costs of device.kindly ask you to repay me back...

Beata2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Disney+ extra cancellation

Hi I recently signed up to the Disney+ extra but now realised that BT TV does not support it so I want to cancel it. I am desperately trying to do so via My O2 but cannot find how to do this. Any suggestions?

Soeren by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! spend cap

can we take spend cap off 

ryan-93 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Barred Services

Hi, my phone bill was due last week but I had a shocker of a month so couldn'6t afford it (my fault I know). I contacted o2 in plenty of time to let them know, said I could pay by the 12th Oct, and could they possibly not restrict my service by then ...

Resolved! Cancel your s21 ultra orders guys

Been given the run around from o2 regarding my order for the s21 ultra. I was told last Thursday id have the handset by today or tomorrow, so I rang up o2 asking if there was any progress only to be told it may be another 3 weeks (even though on the ...

Roblfc by Level 3: Thinker
  • 11 replies
  • 0 kudos

Resolved! Change tarrif

I am currently on 120G unlimited calls and txts for £20 a month, but I saw you’re advert on tv for 250G for £22 and every time I have called you for this I get cut off!I spoke to one of you’re operatives called “Tim” last night and he said that he wo...

Max73 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Direct debit

I've deleted my direct debit by mistake. How do I re set it up.?

6584 by Level 1: Joiner
  • 2 replies
  • 0 kudos