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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 241754 Views
  • 2 replies
  • 2 kudos

Waiting for call back about complain

Cct-b509357 i have been trying to contact again about complaint, I spoke with customer service people and after 30min, have been disconnected,and again how long do I need to wait for?last time was told 48h (four days ago)

ggsw by • Level 1: Joiner
  • 635 Views
  • 4 replies
  • 0 kudos

Resolved! How to pay a final bill

Been trying to pay off my device plan as I’ve changed supplier. Made payment in myO2 app which went instead on my airtime account. Chats and phone calls later I got a cheque partially refunding the payment. Phone disconnected and now I can’t get thro...

Kat13 by • Level 1: Joiner
  • 1357 Views
  • 7 replies
  • 0 kudos

Selling contract phone

Hi, I have seen lots of people asking this question but I’ve read the terms and conditions so just trying to understand what it means. Are we able to sell phones under contract, the T&Cs say: if you dispose of the device before you have fully repaid ...

Jo89 by • Level 1: Joiner
  • 2464 Views
  • 8 replies
  • 0 kudos

Resolved! IPhone, no sim card

Hi.My new iPhone has just arrived with no sim card which I assume will be delivered separately. My iPhone says it has 4g and the phone is letting me send texts and do phone calls to android phones without the sim card in it. Is that normal?Also, I've...

Megs2 by • Level 1: Joiner
  • 1081 Views
  • 3 replies
  • 0 kudos

Account in arrears

I received a message to say my account was in arrears to the tune of £71 but have never missed a payment and actually overpaid last month. Anyone else had this issue? Thinking of leaving o2 because it’s impossible to speak to a human being.

Dryan85 by • Level 1: Joiner
  • 770 Views
  • 3 replies
  • 0 kudos

Missing payments

Morning. Having some major issues with o2 ‘customer service’! I have 2 missing payments on my account. Payments made using the automated payment line on the 9th February have gone missing, customer service are less than useless, for some reason I can...

Resolved! Issue with purchasing the earbuds for the promotion for Samsung Galaxy S23 Ultra after purchasing

Purchased the Samsung galaxy s23 ultra yesterday from the o2 store in Manchester Ardale which states you also receive a pair of earbuds also. Daniel said he didn't have any left in store and will send them out in the post to my address however I don'...

Roblamp1 by • Level 1: Joiner
  • 3731 Views
  • 25 replies
  • 0 kudos

Resolved! Upgrade

Hi I have not long joined o2 and i just upgraded from a sim only plan to a device plan on my pre contract aggremment etc it says its a custom plan I've tried google and online and can't really find anything and im wondering is a custom plan still par...

Robbie38 by • Level 1: Joiner
  • 857 Views
  • 6 replies
  • 0 kudos
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