Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 123974 Views
  • 27 replies
  • 5 kudos

Resolved! Iphone 13 Pro Max delivery

Hi. I ordered a Iphone 13 Pro Max. At time of order it stated 1 week wait. I still haven't received it and when I look on O2 website it is indicating 4 weeks for new orders. Does this mean mine has been delayed by 4 weeks or am I in a queue based on ...

Trev133 by Level 1: Joiner
  • 1165 Views
  • 8 replies
  • 0 kudos

Resolved! My account password

How do i contact 02 about my account password

Dwayne35 by Level 1: Joiner
  • 75 Views
  • 1 replies
  • 0 kudos

Resolved! Change of payment date

Hello, I would like to change the payment date for my monthly device plan and tariff. I could not find where to go through the my o2 app

Resolved! 5G SIM

Can I order a 5G SIM PLEASE 

Derekt10 by Level 1: Joiner
  • 108 Views
  • 1 replies
  • 0 kudos

Resolved! NHS Lothian discount on bill

Hi I work for nhs and have previously had discounted bills just got new hand set and tariff require discount added back to my account?

Kez3 by Level 1: Joiner
  • 94 Views
  • 1 replies
  • 0 kudos

Resolved! New order

Can you help me track my order 

Aina by Level 1: Joiner
  • 85 Views
  • 1 replies
  • 0 kudos

Resolved! Phone bill

Hi I have not been working due to having COVID. I was wondering if I could pay my phone bill on the 21st of October please and thank k u.

Sara-jane by Level 1: Joiner
  • 81 Views
  • 1 replies
  • 0 kudos

Resolved! My bill

I have paid my bill and have screen shot of my bank saying the money went through but not showing on my o2 account

Help25 by Level 1: Joiner
  • 108 Views
  • 1 replies
  • 0 kudos

Resolved! Contract change

Me and my wife have contracts.. She receives more data than me but does, nt use data.. I pay both contracts by direct debit.. I was wondering if I could swap numbers on the contracts.?

Tommy9 by Level 1: Joiner
  • 189 Views
  • 2 replies
  • 0 kudos