on 03-04-202412:45 - last edited on 03-04-202412:51 by Dave-O2
I keep getting letters to my door for an Mr Asad Umer account number (REMOVED) the address on this account is my address and no one named Asad Umer lives in my address where this is registered to, how have you verified this individuals identity and address?? I am getting constant letters and debt recovery letters and I am really annoyed I have contacted o2 via phone and email several times and had been assured I wouldn’t get these letters anymore and I am STILL GETTING these letter?! I have reported this to Action fraud the reference is (REMOVED) I have spoken to o2 this morning who transferred the call to the o2 fraud department and it said there was no one there and the call dropped! When is this going to be resolved?? When asking an o2 customer service how my address has been verified for this person I was told I can’t have this details due to data protection!!
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