Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Insurance!

I don't really know who is right and who is wrong. One of my friend is O2 customer and this is her first time I phone 5 contract with O2. She bought the insurance from O2 as well. But 2 days ago, she lost her phone at her work. Before she finish the ...

International Calls

Hi, some feedback on the international call tariffs: - Well done on the roaming simplification. The 50p min charge is annoying for very short calls but it works excellently if you are on the phone for any material time. £1.99 per day data charge is s...

Resolved! Can I limit the numbers available to my child ?

Is it possible to only allow certain numbers to be called (texted) by my child. I want to provide a phone to my child, but am concerned about him 'racking' up unnecessary call charges by calling numbers that we do not approve of. Ideally we would wis...

Resolved! Contract Sim

I've had a contract sim for a few months is it possiblle to get a free phone? If so when?

Resolved! change tariff

Hi, I had a Simplicity Unlimited 12 month tariff (£20 for unlimited calls and 1GB data) that I contracted on Nov-12, so I was bound to O2 until Nov-13 with no penalty. I have changed today to a simplicity 600 12 month tariff (£16 for 600 minutes and ...

Resolved! How to upgrade?

I'd like to find out if I can upgrade my phone but when I log in my account is saying that I don't have an account to upgrade, which seems weird. Can anyopne from 02 find out for me?

Resolved! 1200 mins 24 month contract but Upgrade date saying just 1 month beforehand?

I signed up to a 1200 mins 24 month contract in July 2011. I have come to check my upgrade date and it is saying June 2013, which is just 1 month before my contract expiry. This contradicts the Terms and Conditions here http://www.o2.co.uk/termsandco...

Resolved! Contract to PAYG

I've recently changed from Pay Monthly to PAYG but "MYO2" doesn't show my PAYG details. Do I have to do anything to update "MYO2" or should it happen automatically? I've retained the same mobile number.

Resolved! Unexpected Bill

I get 300 minutes to any network, I've used 120 out of 300 and I've been charged £23.00 extra in calls.I have not phoned any suspicious numbers such as 0800 and I do not text/call radio and tv stations.Why have I been charged so much in calls?

Resolved! Call and Text Tarrif

Hello there all, Its Yusuf here!I was just wondering, if i get the Call and text Tarrif, then top up £10 Would that Whole £10 go from my balance?

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