Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Transfer money left from old phone to ne

I have the SIM for my old phone which has money on it. Can I transfer this to my other phone, when I getit registered? If so how?

Resolved! No coordination between Call Centre Agent and Account team

I moved out of UK in October 2013. Before that I called O2 customer care and informed of my move - to which he acknowledge and said we will convert the sim to a pay as go ( in case I came back in future). He also informed that we will charge your acc...

Resolved! how to check data allowance left?

Is there any way to check data allowance left?I have/had/? 100MB which is not much in reality and try to find out how much I have left but I can't find any option in my o2 that would show it.

Resolved! Top up £30 and receive £3 extra credit......

I was sent a text saying i would receive £3 extra credit if i Topped up £30 be a certain date, I toppped up £30 straight away but never received the £3 credit, how do i go about claiming the £3 owed to me?

Resolved! making online payment

I am gone mad. I gave up hope after I am not able to pay online for the last couple of days. I went into the O2 shop last week to give a notice about the changes on my account, I asked if I have anything to pay. I got told everything is solved, the n...

Resolved! Don't want to join 02 refresh but iPhone 5s doesn't appear to be available on standard tarif

I am due an upgrade after completing a 2 year standard tariff with an iPhone 4S. When I checked my upgrade options via the website, the iPhone 5s option only appears when I select the refresh tariff. I don't want a To join this new tariff. Tried call...

Moving to Pay Monthly

I have just moved to Pay Monthly account and have changed to a new number. I still have a few pounds left on my Pay and Go account, so have put my old Sim into a spare phone, so that I can use to credit up. When I log in to my Pay and Go number, thou...

Resolved! simplicity 12 months contract

quick question have a pay as you go 2g sim and phone (samsung b2100) no data useagewas looking at the simplicity 12 con for £21 unlim call/text 1gb of databut now its say's 1GB of 4G mobile internet data will it still work in an 2g phoneor am I stuck...

s4 4g not going to get

well few months back I upgraded my contract to a samsung d4 and was told that 4g would be automatic at no extra cost !!!! now ive been tolf i have to pay another £10 ontop of my current contract!!!! why the hell would i get a s4 if i wasnt going to g...

Resolved! Pay and Go Go Go but paying £1 Web Daily fee

I'm new to PAYG as I got a Lumia 520 two days ago as a personal phone to complement my work phone. I signed up to Pay and Go Go Go and paid £10' which I thought have me a 250mb data allowance.However, yesterday and today I received messages from O2 t...

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