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Moving to Pay Monthly

roy5051
Level 2: Apprentice
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on ‎12-12-2013 20:25

on ‎12-12-2013 20:25

I have just moved to  Pay Monthly account and have changed to a new number.  I still have a few pounds left on my Pay and Go account, so have put my old Sim into a spare phone, so that I can use to credit up.  When I log in to my Pay and Go number, though for a balance, there is an error message shoiwng, saying I am not a valid Prepay customer.  Is this normal, and will my old phone eventually be cut off if I don't top it up?

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MI5
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‎12-12-2013 20:26 - edited ‎12-12-2013 20:28

‎12-12-2013 20:26 - edited ‎12-12-2013 20:28

Did you ask not to swap your number over?

If you don't use a payg sim for over 6 months the sim will be disconnected from the network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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