Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Re activating old sim

Hi all. Here goes. Had a sim only upgrade. Got the sim through today. Followed the instructions and deactivated my old sim through the sim swap process only to find that the sim I was sent was a nano sim and is too small to fit in the iPhone 4s sim c...

My care email address

According to O2 this has been shut down months ago. I have had a refund off them in the last 8 weeks!.I wanted to complain about a email offer i recieved but O2 cannot find the offer and will not honnor it

Resolved! Transfer of Ownership - replacing business number

Hi, I need some help.I want to transfer ownership of my personal mobile number to a sim only business contract.I was told when I spoke to customer service to set up a business account before completing the transfer of ownership form.I now gather that...

Resolved! buying stuff via SMS

i am suddenly having issues buying game content via SMS. after contacting the game based people (sent a ticket), they suggested i check to see if my provider has any restrictions for mobile payments. i tried to find out if there are any settings for ...

Resolved! 80202

Hi. I have just received a four digit pin from the above number. What is this used for? Thanks

iPhone 6/6+ State of Play

I thought it would be good to try to get a clearer understanding of where each of the 18 handsets are in the cue. If people can put the model, when they ordered and wether it was online or in store then we can hopefully see where the cue ends. Please...

Charged for calls when on unlimited

I'm on an unlimited call tarif and have been charged for two calls to this number 07781483303 (its a charity, seems it was when I was setting up gift aid on a donation and must have called back on a missed call). I'm told it's because it is a number ...

Resolved! Contract

I have a contract phone but it's in my ex partners name I've been paying it for 2 years just by ringing up now the contracts up I got another co tract in my own name so how do I stop being billed for the other one if that makes sense. Thanks

Resolved! Cancelling contract

Hi I just wanted to know how i go about cancelling my contract I have moved back to Australia and my contract should be up this month and would like to cancel it Thanks Amelia

2 Phone Numbers

I have just received a UKMail reference for delivery of my iPhone 6, which im absolutely thrilled about. But my account on My O2 now lists 2 phone numbers, my old one that ive had for years and a brand new unknown one.I was under the impression that ...

O2

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