Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim swap

Hi, I earlier today I completed request for sim swap from Micro sim back to a normal sim, within 1hr my sim was deactivated but still waiting for my new sim to activate... Any ideas how long this will take. I can't believe that O2 don't deactivate/re...

Resolved! Pay Monthly handset Cost refunded??!!!

I am due a upgrade one month earlt and I want the iphone 5..it says handset price £79.99...phones4u have offered it for £25...I have just spoken to Palas on o2 online to see if they can waive the handeset price for me....he said I would get it refund...

Resolved! I cannot text from my mobil.

i can receive a text message on my mobil, but am unable to reply to it or text out. error message says ..not sent and saved

Resolved! Where can i find my contract online?

Hi All, i'm new to this board so apologies if this question is already floating around. I've lost my phone and need to email a copy of my contract to the insurance company, does anyone know where i can find this online? O2 are posting me a copy as th...

Resolved! Migration from pay and go to pay monthly.

I bought an iPhone 5 and O2 contract at Phones 4u on Xmas eve. I wanted to keep my pay and go number. Was given a temp number which is on my contract. My pay and go number transferred to my new phone and sim but is still on a pay and go account, not ...

Resolved! sim not provisioned mm #2

Hello I just upgraded my phone and I had to order a replacement sim at the same time. I've put the new sim in the phone (sony xperia) and it's given me the message 'sim not provisioned mm #2' and I can only make emergency calls. I can't do the sim sw...

Resolved! No signal but site says it should be full coverage

I have checked the network coverage for my area on the site and it says it should be fine but me and my partner have struggled for days to get any signal at all for the last few days....

Resolved! Delete MyO2 online account

I left O2 back in November. My number has been moved to another network and I have paid my final bill. And yet... My "MyO2" account is still up and running. How do I get it closed and deleted?

Resolved! My second pay monthly account...

Hi! I have 2 pay monthly account(same email/name/password).I can't find the second one when i log in to MyO2.Any idea how can i find it?Thanks!

Unreasonable Contract

Hi I am writing to complain about my contract I get 900 mins unlimited texts and a 500MB Internet bolt on totalling £42, this is for an iPhone4 8GB. For this price other companies do so much better, eg three do 1000Mins 5000 Texts and unlimited Inter...

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