Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Copy of Contract online?

Hi Is it possible to get a copy of your contract online as i cant find the paper copy that was issued to me Thanks

cancelling an upgrade

HiI'm looking to upgrade my phone and have chosen a phone online rather than looking through it in the shop. When I get my phone and if I choose to cancel within 7 days, will this commpletely cancel the contract with o2 or will it revert back to the ...

Are SIM swaps taking a long time?

Hi All. This is my first message here, so hello everyone! I did a SIM swap yesterday at 5.30pm. My old phone went off at about 7.30pm, however my new SIM has yet to be activated on an iPhone 4. I checked I had entered a 19 digit number yesterday, but...

Payment extension on Pay monthly

Hi O2, Am heading overseas for two weeks and need to extend my billing deadline by about two days. Can this be done?

Resolved! When is Peak/off peak time?

I thought after 6 would be off peak, but I've been charged £9.77 for a call starting at 18.02.I can't find the information anywhere on MyO2.Can anyone advise please?ThanksDot

11 days (so far) without being connected

I took out an iPhone 5 contract with O2 as a new customer on the day they were released - September 21st. The systems all crashed straight away and all of the contracts etc were had to be done on paper at the time, 24 hours later I still had no servi...

Iphone 5, Sim free.

Can I buy SIM FREE Iphone 5 from O2, and obtain nano sim from O2, and continue to use my simplicity contract which is 4 months old. Geoff2012

Data abroad (Canada) problem with excessive charges

I've been an O2 customer for a number of years and have been "ok" with their data abroad policy. I can usually get away with using less than 50mb and getting my £40 extra charge when I get back. At the moment I'm in Canada. I've just got a text from ...

Terminating O2 sim early

Hi! I have the 600 minutes, 300 O2 minutes, Unlimited texts, and 500MB data sim-only contract. It started in May 2012. 5 months down the line, I wish I never got it. I'm a keen internet user on my iPhone. 70% of the time, the signal on O2 always drop...

Conference calling

Hi All Is it possible to conference call on the on & on tariff? (Not Group chat). The conference call i'm talking about is where you dial one number then put it on hold then dial second number and merge these calls. then you can add another number to...

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