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free minutes not working

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Anonymous
Not applicable

on ‎17-02-2013 19:24

on ‎17-02-2013 19:24

Hi all,

I topped up last week 15.00 so i had free minutes worth at 500, and 10.00 worth of texts.

I text and used some minutes then got down to 0.39p credit on it....then each time i rang it said my credit was low...and when i rang another o2 user it didnt say free call prior so snatched more money from me!!!!

 

Anyway I topped up 10.00 last night so the amount was 10.39 and tried to use my free minuted that are valid until 5th march and it is still not working!! why? it is charging me for calls, and nothing is happening to minutes at all? please can anyone help. thanks v

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MI5
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on ‎17-02-2013 19:40

on ‎17-02-2013 19:40

As it is an account specific problem we can't help on here so you'll need to call 4445 to speak to CS. Unless you are just not waiting for you anniversary date to get your free allowance?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151888 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎17-02-2013 19:40

on ‎17-02-2013 19:40

As it is an account specific problem we can't help on here so you'll need to call 4445 to speak to CS. Unless you are just not waiting for you anniversary date to get your free allowance?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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