Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancellation of contract

Unfortunately I have had to cancel my new contract with O2 as I receive absolutely no signal within my house. The phone states that I'm not registered on the network, unless I'm in my garden.having rung CS, they have stated that I am in fact only rec...

Resolved! Early upgrades

I currently have no phone and I am paying £40 a month for a phone I cant use, I cant afford to take out a contract with a different phone company and pay this contract. Nor can I afford to buy a new phone, I've been with o2 for several years and have...

Really Really poor customer experience

I purchased my first smart phone and a £31 a month tariff via o2. The tariff was advertised as unlimited texts, calls and 1gb data - sounded great. When I got the first bill it had an extra £20 for adding pics to text messages - I had been putting sm...

Resolved! Can I add another phone line to my account for my son

Can you please tell me how i would go about adding another phone and line to my account for my son?

Unbelievably bad customer service. 8 days, hours of calling and waiting, still not resolved.

My phone service went down at my home 8 days ago. I am self employed and use my phone for work. o2 said a mast is broken but they have no idea of when it will be fixed because nobody can get in touch with any engineer's. Maybe phone them? o2 is suppo...

Resolved! Handset Upgrade Queries

I am due my first upgrade at the end of Feb, and I am unsure of a couple of things.. Firstly, when it says 'upgrade' does that refer to my handset? Secondly, when and how can I see my handset ugrade options? Will o2 contact me regarding the upgrade, ...

Resolved! Calls from the UAE

Hi, I'm new to the community and have recently moved to the UAE. I have ordered a local contract phone which will give me an internationall calls bundle but in the interim my O2 international call charges are painful to see. I have checked whether th...

Resolved! What is the best way to 'upgrade'?

Hello everyone, i have a Samsung Galaxy S1. My contract ends 28th February 2013, but i can upgrade one month early. I want to upgrade to the S3. But was wondering whats the best way to upgrade? is it online? instore? or on the phone... Does it make a...

Resolved! Going to Australia Oz and I have 12 Months left on my contract

Going to Australia Oz and I have 12 Months left on my contract. Do I have any options that don't involve buying my way out of my contract? Matthew

Resolved! No Sim Mode

Can u HELP!!!! Had this samsung wave phone for 2 weeks now.. Set phone up n everthing was ok on the o2 network.. Then i topped the phone up a few days ago, switched the phone off to update n when i turned it back on all i got on the screen was NO SIM...

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