I need to give 30 days notice on my contract

[Anonymous]

Topic.

I've just signed up for a new contract with O2 on the offer for a Galaxy S3 for £27 a month, but I've still got a month and a bit left on my existing contract.

The guy in the O2 shop said that on the 20th of May when I would;ve upgraded had I waited, I need to ring O2 and give 30 days notice to terminate the old contract, would a phone call suffice or do I need to do it in writing?

Helpful responses welcomed.

[MI5]

Phone call to cs is fine. If you are moving your number across to the new contract it will terminate immediately anyway.

[jonsie · Accepted solution]

Calling 202 is sufficient.

[Anonymous]

I only asked because when I was on 3 a few years back, I did both, phone call to Indian call centre, and cancelled in writing, and they wouldn't let me out of contract, I had to get Dad to call them and get all upset with them to get out of the contract.

[jonsie]

Always better speaking to a live agent. They sort everything there and then, you also have a contact name.