Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 'No products' in My o2

Hello, My O2 home page says that I currently don't have any products with O2, but I do. Anyone know how to get My O2 to recognise that I am a customer with them, and be able to view My bills etc?Cheers!

Resolved! Travel Abroad - Missing Credit

Hi,Whe using my phone (samsung S3) abroad I topped up with £20 on the 27th June. I used it once in Italy for 1 day at £1.99 (15mb) and then thinking I couldnt use it in Croatia, turned off my celluar data. Then leaving croatia 3 days later and only u...

Lack of information and communication from O2 after they let my account be hacked!

Service keeps getting disabled

US Data Charges - be aware

Does anybody else find the US data roaming charges of £6 per MB excessive, just arrived in the US and quickly checked something on the internet, found out this has cost me £32. Is this O2 recovering revenue it's now lossing on EU roaming charges. Mak...

Resolved! First bill

Why was my first bill two weeks after I got my new phone? and shouldn't my minutes/texts/data be reset after it's been paid?

Resolved! Pay and Go Web and Data Allowance

Today I recieved a messaged from O2. I can't quite decipher the meaning behind in and was wondering if anyone could help me. It reads as follows:O2: Your Text and Web allowance is due to end shortly but top up £25 or more by 11/07/2013 to renew it an...

Resolved! Nearly used all data allowance in 6 hours.

I lost my phone on the 29th of June in morocco whilst on holiday. I rang up O2 a couple of days later to cancel the sim.My allowances also refresh of the 28th of the month.I received my new micro sim on the 7th of July and by the 8th I had it all act...

Delayed texts o2 to o2

This has ben occuring for a 3-4 weeks now. My wife uses a Samsung Note 2 and has been experiencing delays in recieving texts, and occasional calls going straight to voicemail. The area we're in has always recieved texts without issue for the 10+ year...

Resolved! Can't remember payment details?

I appreciate this sounds a bit ridiculous, but I cannot access the change payment details section of my o2. My phone used to be paid for by my mum but I want to change the payment to my bank account, but now between us we can't remember either the se...

Resolved! Ending contract and transferring number to new name

I have had an O2 contract for many years under my dad’s name. I would like to end this now (the contracted period is over) and open one in my own name, however I would like to keep my number. O2 seems to have the best tariffs so I was wondering if I ...

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