Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Charged twice.

Hi I think I may of been charged twice I paid off a bill via phone and got a ref number etc saying payment successful however follow evening I got a text saying bill over due WTF so I did it again and got a receipt number for this one checked my app ...

One-off Bolt On options no longer available

Hi, I have recently been needing to use my phone as a personal hotspot whilst waiting for my broadband to be connected and am plowing through data. I have bought a few 1GB one-off bolt ons this week and then the option to buy 1GB has now been removed...

Resolved! Refurbished Phone - Warranty?

Looking at buying a refurbished Nokia 520, which were only released this year and which come with a standard 2 year nokia warranty. On o2's website though it states they are only covered by a 3 month warranty. What I was wondeing, does the standard n...

Resolved! Sim Transfer

My grandson has bought my wife a Samsung Galaxy mobile phone mainly for texting can she transfer her sim card details over to the new phone and is it possible to transfer to ans from a galaxy tablet

Resolved! International Bolt On Problems

I have the International favourites bolt-on and I get exactly the same error what KaySquidge described. After getting code via SMS, I enter the code on the website, press continue. After that, I get a large blank page with white background, with bloc...

Resolved! No Service All Day!

Absolutely no service in NW London area. Anyone have any idea how long this going to go for seeing as O2 "GURU" are not able to tell me how long the problem will take to fix but told me about three hours ago that it would be resolved SOON. The "Guru"...

Resolved! 02 No service in Honeybourne??

Hi Has anyone else in Honeybourne, Nr Evesham had no service on 02 since 4th August. I have found four other people in the village who have?

Resolved! Help lowering my bill - dont use the phone!

I no longer use my O2 phone, the contract does not end till September next year. I realise i will have to keep paying for it, but it would be nice to know how to cut the cost a little every month till i can get rid of the contract. Once i hit the yea...

Resolved! email change

hi, I have to mobile phones one for me and one for the wife, I currently have both bills sent to my email address but would like them both sent to my wifes email address, I changed one username to her email thinking she would get that bill but the bi...

Pay and Go in Uganda

Hi everybody, I'm travelling to Uganda in a few weeks time and I've a Pay and Go mobile. When checking the tariff for use it says that everything's unavailable. Does this mean I can't use my UK O2 Pay and Go phone in Uganda? The O2 page I'm using is ...

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