Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! ADDING A PHONE TO MY ACCOUNT

Hi, I have a monthly contact, and my wife wants to move to O2 from Orange. So we have a PAC code. Can I get a new phone and contract, and add it onto my own account?

Resolved! Travelling abroad - payment holiday

Hi,I have been trying to reach O2 number, but no luck so far. Hopefully, someone would be able to help. I am travelling for 2 months, and won't be using my O2 number. Is there something like a payment holiday (like Orange) that i can avail of? Or may...

Resolved! How do i change tariff on the o2 app.

How do i change tariff on the o2 app. Is it just me or has o2 made it harder to do this?

Resolved! Price match on 4G Samsung Galaxy S4

Hi,I am planning to buy a contract phone, but have seen that its available for 38£/month with free phone from Vodafone. However its 42£ with O2 Refresh for the same offering Does anyone on the forum have any experience of Price match from O2? Cheers,...

Resolved! Call waiting/call forwarding not supported on 4G?

I have just upgraded to 4G on O2 today, and noticed that call waiting was not longer operating. When I try to re-enable there is Nokia message saying that "call settings don't work on 4G. To switch them on, change the Highest connection speed in cell...

Resolved! Why 2033 as year when I can change Tariff

I tried to change Tariff, from 'Pay & Go Go Go' to 'text & Web', but it tells me it will start in 2033??? I'll probably be too old by then to operate my device. Any ideas why I'm getting a date so far in the future. I only require data plus SMS, and ...

Resolved! O2 want to close my email account, fine I'll cancel my phone contract and move provider

I do not want the mother of changing my email address on my bank accounts and the countless other amenities that I use on line. I cannot find an email address to contact customer services so i'll see if they monitor this service board. The simple fac...

Resolved! Network in Spain

Have just arrived in Spain and can' get a network. I have an Xperia e and guess I should have told my supplier I wanted to use it in spainHelp what do I do?

Resolved! Withheld Number Question

Why is it that you can withhold your number from being seen when you phone someone but can't when you text someone.....why is this?Thanks

Resolved! How do I cancel my monthly auto-top up on PAYG?

I'm leaving o2. I have a PAYG phone and have enabled auto top-up to top up my balance £10 a month. O2 say only I can cancel the auto top-up and that this has to be done online, I've spent an hour and can't find how to do it. I can alter the amount an...

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