Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121947 Views
  • 27 replies
  • 5 kudos

Resolved! Still hating the O2 website - how to email them??

Ok so on the contact us section, where is the option to contact O2 by email? On the complaints page it even says "Our service teams are in the best position to deal with your complaint and should be the first people you contact. You can contact them ...

Anonymous by Not applicable
  • 1057 Views
  • 5 replies
  • 0 kudos

Resolved! £15 gone, can't understand why

I put £15 p-a-go on 24/10/12. I've only made a couple of calls and my credit is all gone. I'm trying to find how my credits have been used, but I can't get anywhere online.

Anonymous by Not applicable
  • 736 Views
  • 3 replies
  • 0 kudos

Resolved! Intermittent 3G for past 2 days

Please tell me O2 aren't having problems AGAIN??? For the last 2 days myself and my colleagues have had intermittent 3G reception where it is turning off for coming back on for like brief 2 minute windows every hour or so. Yesterday was bad, but toda...

Anonymous by Not applicable
  • 707 Views
  • 4 replies
  • 0 kudos

Resolved! Contract Fees

I am just over 12 months into a 24 month contract, what would be the fee for leaving it?

Anonymous by Not applicable
  • 501 Views
  • 2 replies
  • 0 kudos

Resolved! Coming towards the end of my contract

I'm coming towards the end of my iPhone 4 contract. Would I be able to go onto a simplicity deal? I want to stay with O2 but on a cheaper tariff when the contract has ended.

Anonymous by Not applicable
  • 1457 Views
  • 7 replies
  • 0 kudos

Resolved! Picture message won't send

HiHave not been able to send picture messages for a long time.It would send them when I first got the phone but now it just says queued for sending and never sends them.Have tried sending 'active ' to 2020 but still no joy.Does anyone have any sugges...

Anonymous by Not applicable
  • 3320 Views
  • 4 replies
  • 0 kudos

Resolved! pac code

does anyone know the O2 number to call to get my PAC code ???? on;line help is sueless for this...

Anonymous by Not applicable
  • 1794 Views
  • 13 replies
  • 0 kudos

Resolved! Call failed

As far as I changed to 12 months sim contract and swaped the sim, I got a "call failed" problem, it is not only on one perticular phone, as I have changed my phone from 9900 to iphone5, evertime I have 3 of the 5bars on signal and there no maintaince...

Anonymous by Not applicable
  • 1621 Views
  • 1 replies
  • 0 kudos

Resolved! Pay as you go abroad

Can someone advise me please on the following?I'm going abroad next month and do not want to use my 4S on a contract.I have an old Nokia and a pay as you go sim. I need no data, just mostly texts and maybe the odd call. What's the best tariff and how...

Anonymous by Not applicable
  • 948 Views
  • 3 replies
  • 0 kudos