Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! complaints process

is there a proper complaints process, iv been trying to resolve a issue for over a week and customer services are not helpful. i have sent a email to complaints review services but had no response. out of pocket by over £250 which is 02's fault

Resolved! In store upgrade what do I need.

Hi, I wish to upgrade in store, but not sure, what if anything, I need to take with me. Do I need a passport, utility bill etc.... I'm on a month to month contract and have been eligible for an upgrade for the past year or so. I wish to upgrade to a ...

voucher topup

how are deaf folks supposed to topup with a voucher, we cant use our phone to call the 4444 number cos we are DEAF, so how can we use the blasted voucher that the blasted stupid shops gave us

Resolved! Text messaging history

I am wanting to obtain the records for my text mesaging history last november and december. i need to see how many texts were sent to me and by a certain number and how may times i replied, how do i do this? and if this is acheivable is there a way i...

Resolved! Upgrade!

Hi was wondering when i can upgrade my phone? will O2 let me no when i can?

Resolved! How do I view a graph or list data usage over a period of time not just per bill?

HiIs it possible to create a graph or view my maximum data usage over my contract period? I am about to upgrade and wondered what my max data usage is to pick the right tariff.Thanks

Resolved! Charged TWICE for texts!!!!!

I have tried to explain to the incompetent staff on your online chat that:Between the 27th of July 2013 and today every single text I sent to my contacts in Greece has been charged me TWICE even though the text was UNDER the 160 characters limit.The ...

Resolved! How do I cancel my contract!!!!

I have asked O2 to cancel my contract 3 times now and I have had no joy!!! Each month I get a bill I phone and chat online to cancel and still they say my contract is liveHow the hell do I cancel and keep it cancelled?????!!!!!!

Resolved! Disgusted with repair service and customer service

O2 have lost my custom for good! I have had bad experiences in the past but this latest matter has been the final straw. Last week I sent a HTC8X phone in for repair under warranty because the charging connector was faulty and I had to hold the plug ...

Resolved! don,t want to renew

hi I do not want to renew my contract when it reaches the end of the 24 month period. I have spent a long time waiting for my call to 202 to be answered only to be told that they could not access my account due to computer problems. I have also used ...

O2

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