Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 3 month early upgrade eligibility.

I have a 3 month early upgrade from a contract signed in 2012. Does this 3 month early apply through 3rd party such as Carphone Warehouse or is it just o2 direct ( who are more expensive) . Thanks.

Resolved! Upgraded to a 12month sim only deal next month

Hi Everyone I was just wondering If I upgarde to a 12month sim only deal next month would I be able to upgarde to a new phone anytime during in the 12month period?Thanks Glenda

Resolved! Cold call (supposedly from o2) offering to pay of contract and upgrade today, is this genuine?

Cold call (supposedly from o2) offering to pay of contract and upgrade today, is this genuine? They said 'o2 are transferring all customers direct through o2...' I am currently on o2 via Phones4U. '...and as an offer are offering to pay off the remai...

Resolved! o2 Live Chat

Why is it that although o2 live chat is supposedly available from 5am it never seems to be.I wanted to change my tariff and was told it would take effect as from midnight. I looked next morning and find that this wont happen until my next bill date w...

Resolved! Why can't I pay my bill online?

I work in a hospital, I do 12 - 14 hour shifts. Of which I don't have time to phone O2, be put on hold for half an hour just to pay my bill. It's 2014, surely there should be a pay online feature?

Resolved! Using O2 Unlimited Minutes to phone O2 Pay monthly phone

I've recently changed from O2 Pay As You Go to Pay Monthly. A couple of my friends are with O2 Pay As You Go and are using the Unlimited tarrif which includes unlimited free minutes to other O2 Mobiles. They have told me that since I have changed to ...

Resolved! Cancel a pay monthly contract early and swap to a pay as you go

I need to end the 24 months contract and keep the same mobile number changing from a pay monthly to pay as you go one.I'm not in UK in this moment but my sim is still there.I already spoke with someone in your customer service and I know I have to pa...

Resolved! Swap Sims

Hello, I have 2 O2 Sims:Sim1: 07748****** (24 month contract)Sim2: 07712****** (pay as you go) Is it possible to swap the number, so that:Sim1: 07712****** (24 month contract)Sim2: 07748****** (pay as you go)

Resolved! Unlink disconected bill from Account

How do you unlink disconected bills from you online account, im getting:"Failed to get user identity possibly due to unlinking of MSISDN from account (code 36)"When trying to sign into the My O2 iPhone App. Already called CS and they said i need to u...

downloading PDF bills

is anyone having problems downloading bills. after clicking on the download PDF bill its starts to create the pdf but never actually completes it and leaves the window hanging saying awaiting chrome. if anyone has had this before do you know how to f...

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