Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I am on Pay as You Go Go Go but appear to be being charged.

My account was set up yesterday (28 February) on Pay as You Go Go Go for £10 a month. I have checked my account and it seems I am being charged for the texts I have sent so far. Why?

Resolved! Not taking money out of Balance

Hi I was wondering why my £10 for PAYG Go Go hasn't been taken out of my balance. I converted some of my rewards to balance this morning, and it still hasnt taken anything out to pay for my tarriff. Doesn't O2 accept rewards balance as a payment?

O2 Increase Prices for Pre and Post 23rd January 2014 contracts

O2 have found a loophole around the OFCOM ruling it would seem and have announced an increase of 2.7% with effect from 1st March 2014 for ALL customers regardless of whether you signed up before or after the ruling came into effect. Standard tariff c...

Resolved! Changing my direct debit.

I have a new bank account and need to change my direct debit how do I do this ?

Resolved! Changing to a cheaper tariff as I no longer use the phone

I am currently on a 24 month contract and I have been advised that I can reduce my tariff 6 months before the end of my contract (21st March 2014) as I am eligable for a 6months early upgrade.I would like to know how much I can reduce my tariff by fo...

24 month contracts

I'm ok with having a 24 month contract but not that it's gone up twice in 6 months already. To me the point of a contract is it stays at a fixed price. Won't be renewing with O2 as I never had this problem with my old provider.

24 Month Contracts - fair or unfair trading? Opinions please

I recently after much haranguing changed my contract. I decided my beloved Blackberry is not the future (nor is it orange, it was black) and so as my previous O2 contract was over I thought it was time to get a new phone.'Upgrade' or 'Renew'... Whate...

O2 Complaints

Having joined 02 in May 13, I have had numerous problems with handsets, blocked sims etc. I sent a complaint to complaintreviewservice@o2.com on the 28th May, and received the email telling me the SLA for response was 7 days. I heard nothing. Since t...

Resolved! O2 text and web on iphone5s

hihave been using 02 text and web PAYG tariff on my iphone4s for a few years and looking to get an iphone 5s.if i go ahead with the swapmysim stuff to a nano, will i be able to use 4g on the iphone 5s with that tarriff.

Resolved! Data allowance

I've recently switched to O2 Refresh paying £22/month for the airtime, but when I check my data use I'm getting the amount of data used from 2Gb, not the 5Gb I was expecting. This is up from my previous 3G allowance of 1Gb, so I'm assuming I've been ...

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