Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Refresh - Once phone is paid off

Sorry if this has been covered but im still not that clear. Once the phone part has been paid off, do I still have to pay the same line rental for 24 months or am I free to cancel/downgrade? Just trying to work out what is best for me as I will be ab...

Resolved! Sim card pin

Hello - does anyone know - how to put a pin number lock for the sim card on pay monthly contracts - phone user guide says to contact customer service but is there a default sim card number - then can change later- any help - would be great Thanks Mar...

Resolved! A few questions....

Hi everyone!I am sure this will be the first of many posts picking your brains!To recap I'm a new O2 customer and I have switched from over four years of iPhone use to android with the Sony Z3 compact handset which I received last night. My questions...

sickened by o2 retentions last night

hi guys I spoke to o2 retentions last night to do my upgrade by paying off teh remainder of my refresh and taking a deal with teh Galaxy alpha that was offered to me last week, only to be told by the jumped up twit that he would not offer me the deal...

https://www.ukmail.com/manage-my-delivery/manage-my-delivery

Hello !! If anyone has problems with tracking a new phone as i have recently - please find in subject line the website address to track it direct with UKMAIL Thanks Martin_hannah

Hello, newbie here

Hi everyone, I am so excited to be joining O2!I've been a customer with my previous provider (sorry I'm not sure if I can name them here?) for over 10 years and sadly the past two years have been a nightmare with them. They did not care to be honest ...

Resolved! direct debit mandates

Can anyone explain why I have 2 direct debit mandates? I took out an s5 2 weeks ago and the first bill is due tomorro. Just went onto my bank there and two payments are due out. Would this be one for device plan and one for calls etc? Bit worried as ...

Cancel within the cooling off period if you can--I wish I had

After several contented years with Orange, I switched to O2 to save a couple of pounds a month. What a mistake! Their data service is so useless that the Internet might as well not have been invented. When I called customer service to complain they g...

Cant upgrade on line

I am almost through the proceedure of upgrade but when I click on "finish upgrade" nothing happens, when I try to re-order I am directed back to "finish upgrade" I have spent hours talking to O2 people but still nothing has changed.Is the only way to...

PAC transfer issues

My number was due to be ported this morning but nothing has happened.Rang customer services who say there was an error and it was affecting all networks.Does anyone know is this is true? They started the transfer at 11am but it didn't work.Any insigh...

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