Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Can't see my balance

I can't see the balance in my O2 account. I'm on Pay as you Go and I'm using a tablet so I'm wondering if that's why it is unavailable. Is this the case? If not, what is my next step? I want to see how much data I'm using. Thank you.

Resolved! Broken phone on Device plan

So after poor "luck" with O2 Live Chat I'm going to have to post about this. I am currently on a device plan + airtime plan with the Z3, I am only 6months into it and I have completely smashed it. I have no insurance so I understand this is my own fa...

Rubbish

No online bill payments anymore customer service is pants not had a problem since been with O2 but now problems are coming here there and everywhere defiantly not re doing a contract with them

Resolved! Open discount

I was informed today that 02 have open discount for john Lewis partners, was told it's a new thing but looked at other posts before and some have mentioned this going back to 2010!! Due for upgrade end of June but told if I wait this offer will have ...

Resolved! No service at home

Since the storms in February I have had no service when trying to use my 'phone at home (Ansdell area of FY8). I'm on Pay Monthly so have the TuGo app which isn't what I would call reliable and my husband has a business SIM so can't use TuGo. My mobi...

Resolved! Sharing

I've just signed up for sharing data 5g one and it sent me a credit agreement but how do I sign it lol

Payment declined message?

hello, i've just joined today and its my first post, please be gentle lol i have contacted O2 via the live chat service for the past 2 days with a query i have. basically what's happening is when i try to make in-app purchases i keep getting "payment...

Phone died but still managed to rack up a huge bill

I was overseas at the weekend in the Netherlands and on Friday night I put my iPhone 6 on charge but when I woke the phone was red hot and had a blank screen. No matter what I did I could not turn the phone on or get it to do anything, the only respo...

Resolved! No data connection!

Evening folks, So the last three days, my data at home (BN1) has been non existent! I've looked on the checker, everything's supposedly fine. I've had Internet settings resent, and installed them. Checked manually the settings, rebooted, nothing... L...

O2 refresh

I have just paid the amount outstanding for my handset on o2 refresh because I was planning on a new phone... Can I now cancel my o2 contract altogether now I have paid my phone off? I have seen cheaper elsewhere so after being with o2 since before t...

O2

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