Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cost to text a UK 07 Number in Spain

Hi, I have been texting Spain for the last week and I was wondering how much it cost? Nothing has appeared in my O2 app or billing page. The two numbers are 07 UK based phones (one is EE and the other is Vodafone). Thanks,Em

Resolved! Cancelling contract and requesting PAC code

Just been onto live chat to cancel my contract by giving 30 days notice which takes me up until end of contract agreement. Asked for PAC code and was told there would be an additional charge for this even though payment in full for 24 month contract ...

Resolved! Viewing recent charges but for non chargeable calls

How to view my non chargeable calls on recent charges

Resolved! I can't top up my phone

Just got a new sim with you I've been trying to top it up all night and this morning but it won't work can I have some advise please? Thanks

Sorry we're fixing a fault on the voucher top up service

This has been ongoing for 4 days now. Can't top up lady gives the error message above. This is a new sim which I bought from tesco. Not sure if that has anything to do with it

Resolved! can i change my phone and keep my sim

Can I change my phone and keep my sim and I'm on a sim only contract please help

Resolved! My number disappeared after I upgraded my wife's sim card

Hello, My wife had an iphone3 and was given an iphone 4 so I got a new micro sim and using "My O2" transferred her number to the new P&G microsim in the iPhone 4. That was OK but then my own iphone 4 stopped working (presumably because I screwed up u...

Resolved! my 02 numbers

Hi does anyone know how i can change one of my o2 numbers please

The Chat Help System is Pathetic

I have spoken to 4 people on the chat help system, and of those 4 people, only 1 has actually done what they said they would. Really? Twice in the last 3 days I have asked for my SIM to be activated, been promised it would be activated in the next 24...

Signal Issues! 4G, 1 Bar, no calls, texts or internet?

I'm having an issue with my phone and found some interesting stuff which i would like to know if anyone else has the same problems. I have raised this with o2 but fobbed off many times so hopefully a group of people reporting it might give them a kic...

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