Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Switchfire Ltd / unwanted text / unwanted charges

I received an unsolicited text on 29th jan from 'payforit' saying I had downloaded a adult video and I was being charged £5 and if I had a problem to click a link or call a phone number... Of course I thought this was a pure spam text so I ignored it...

My orders

I am unable to track my order, it's not appearing in myO2

Customer Service

I've called cs before and no problems. Yet today when I called the 202 and 0344 8090202 numbers I get past the menu to have the call disconnected. This is blatantly rude. If the call volumes are high then spare customers from going through the menus ...

Pay and go top up

Hey I used my the money I'd saved up using me 10% of my monthly top ups to credit my phone because I didn't have the cash to pay for it and I topped up my phone to £10 as I normally would to recieve my free texts but when it came around to get my fre...

Resolved! hi can i pay my bil

Hi now I can pay my Bill

Resolved! Pay & Go Voice Mail Help

Hiya,Apologies if this question has been asked before, if the answer is actually very simple or both, but I am having a little issue that I'm hoping any of you could help me out with? I have an iPhone 4S that I am using with an O2 Pay & Go account, s...

Resolved! Cancelling my Contract

Hi,Does anyone have an email address I can use to cancel my contract. I won't be needing my UK contract as I am currently overseas and it is up in May. So an email address would be ideal, but cannot find one on the site, and live chat no good where I...

Resolved! 0913 6662005 - I never made this call!!

I've been charged £2 for a 9 second call I didn't make. Looking on line others who play the game "Draw Free" have also been affected.How do I go about stopping this happening again and getting refunded?

Signal is getting worse

I've noticed over the last few months the signal has decreased. It's ok in the middle of urban areas where 4G is acheivable but at my place of work and at home where I used to get 3G I drift in and out of 2G and no signal at all. This did not used to...

Resolved! Unlocking a phone

Can anyone tell me why O2 charge £15 to unlock a phone, when I have been loyal to this network for 20 years and am only leaving because their charges are now far in excess of other providers? I'm told there is no e-mail facilities to contact customer...

O2

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