Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Online Help Transcript - Terrible Product Knowledge

I made the mistake this morning of using the online help. Something really needs to be done about the standard of "customer service". All I wanted was an answer to a simple question, can I use my refresh upgrade to get a tablet? They don't seem to ha...

Resolved! Changing name

I am trying to update my account into my married name. I found a form online to complete and sent this off with a copy of my marriage certificate to the email address provided - 'BusinessTOO@o2.com' - but received an undeliverable reply. Are you able...

Have I been accepted?

I applied for a long phone this evening (8pm) ive had about 7 emails, "welcome to O2" "my consumer credit agreement" my order details,my legal document etc etc,ive had nothing to say if it's being delivered or im not accepted!

Resolved! Texts arent being received

Im texting my partner who is on EE and im with o2 but she isnt receiving my texts until after a few hours or not at all. But i receive hers fine, would that be a problem her end or mine?

Resolved! Payment

Yes you may have provided this person with a number to call from a landline but why should he have to do that and get charged for the call. I've had this problem no end of times you cut me off so can't ring out your mobile app just gives you the numb...

Resolved! How many Minutes Used no longer shows on bill

Hi. The new My O2 website no longer shows me how many minutes I have used on my latest bill. I've looked at the 'Your Detailed Usage' section and looked at the Minutes; it shows all the calls and times,but it no longer shows the total number of minut...

Resolved! No Service 28/01/2015

I got a new handset on Monday for which i needed a new sim that included 4g. Phone was working fine however no 3 or 4g or internet in general was available as my phone was apparently no set up for internet (my upgraded tarrif was for 10GB). I phoned ...

Resolved! Data when top up

Hello, When I used to top up £15 I got 100 MB data. I have done it this time and I haven't got any data. Every day I am being charged £1 for using internet. Why is this happening? Thanks

Resolved! Details

I need help on to how to change my details with out speaking on the phone as my phone is broken. I need to chnage the account from my mums name to my name as i am now paying for it and also need to upgrade. Many thanks

Resolved! O2 network status text messages

I've just come off a fairly fruitless webchat with O2 about a text message I have received advising me of work planned around my postcode: O2: Just to say, there's work planned around [POSTCODE] over the next few days. It may affect your signal, but ...

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