Solved: Rewards not forthcoming

Anonymous · ‎09-05-2015

O2 sent me a message saying I would get an extra £20 allowance if I topped up once by 8th May.

I topped up on 5th May but no £20 allowance has been added.

Where is it?

MI5 · ‎09-05-2015

This is usually a virtual credit which gets used up before your allowances start.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-05-2015

This is usually a virtual credit which gets used up before your allowances start.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎09-05-2015

Have you checked in My O2? It may well be that it will be added later and not showing yet?

http://www.o2.co.uk/myo2

Veritas Numquam Perit

Cleoriff · ‎09-05-2015

@MI5 wrote:
This is usually a virtual credit which gets used up before your allowances start.

Will it actually show in My o2 then @MI5 if it's a virtual credit?

Veritas Numquam Perit

MI5 · ‎09-05-2015

I don't think it does.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎09-05-2015

@MI5 wrote:
I don't think it does.

Oh...so they just use it...without knowing they have got it?

Veritas Numquam Perit

Anonymous · ‎09-05-2015

I found the live chat on MyO2.

Had an online chat with a helpful person and my £20 has now been credited.

I still don't know why it didn't appear automatically but, hey, I've got the allowance now!

Thanks.

MI5 · ‎09-05-2015

Seems like it..

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎09-05-2015

Thats good then @Anonymous Well done

Veritas Numquam Perit

MI5 · ‎09-05-2015

I guess they just added extra credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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