Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 110557 Views
  • 15 replies
  • 5 kudos

Paying for a new phone Mid-Contract

My Blackberry 9900 has been a nightmare to use and I need to replace it. I was wondering if O2 would let me swap phones halfway through my 24 month contract. I wouldn't mind paying about £100 to buy an iPhone and carry on with my contract. Is this po...

Anonymous by Not applicable
  • 2444 Views
  • 3 replies
  • 0 kudos

Resolved! Replacing SIM cards

I've been told that my PAYG O2 SIM cards are old and need replacing - I have been having trouble sending texts with them (in an iPhone 3GS and SE K750i). I live abroad and only occasionally return to the UK so it's important that I can get this done ...

Synchro by Level 1: Joiner
  • 2092 Views
  • 1 replies
  • 0 kudos

Non-renewal of contract

I had advised O2 (a year in advance) that I don't want to renew my contract as I'm no longer in the UK, and I had received a confirmation email. But knowing O2 this interaction will have been in vain. Given the 30 days notification rule I decided to ...

Anonymous by Not applicable
  • 1166 Views
  • 0 replies
  • 0 kudos

Premium rate

More info (Highlight to read)Is there any way i can prevent my son from accessing premium rate messaging and recieving them i work overseas and just checked his bill which is on my account and it is double what it should be. Don't get back home for a...

Anonymous by Not applicable
  • 1301 Views
  • 5 replies
  • 0 kudos

Mis-sold an o2 upgrade contract.

I upgraded my o2 contract through mobiles.co.uk (i.e. Carphone Warehoue) yesterday. Yes, yes, I have heard all of the horror stories, but I have used them before without any problem. The issue is NOT cashback related, it is regarding the monthly cost...

Anonymous by Not applicable
  • 6904 Views
  • 4 replies
  • 0 kudos

Warning re overseas use....

I have just logged into my O2 account, and I have O2 Travel as a bolt on. The status is "Active" Tarrif whilst on Europe50p connection feeText 10pData £1.99 per dayThis then comes off your monthly allowance. My sister, and her family, are in Bulgaria...

Anonymous by Not applicable
  • 1465 Views
  • 4 replies
  • 0 kudos