Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bill

More info (Highlight to read)Hi there,I try to get a paper bill posted to my house. But cannot manage to order it by click on the "contact me " option on the website. Could you help me with it?Thanks.VicHi there,I try to get a paper bill posted to my...

Resolved! My Tariff

I upgraded to a new tariff in January 2017, which said £11 for the first 6 months and £22 for the last 6 months. I have noticed my tariff says £22 per month. Why? Thanks. Abesh

Resolved! Why is "Current Balance" erratic?

Does anyone know why the "Current Balance" figure (as displayed on "MyO2" and on my phone) seems to fluctuate without apparent reason? For example, starting with a balance of £3.00, I sent four text messages. Instead of dropping to £2.80 (I am using ...

Resolved! New phone

Hi am having a new phone delivered today coming by dpd but am at work my partner will be at home will thay deliver to him or will I need to rearrange it for when am there

Resolved! Help please

Can someone please tell me how I track a parcel via 02 website thanks

Resolved! Refund of PAYG balance

Because I use my phone mostly for web and texts, not phone calls, I have built up a considerable balance on my PAYG account. I'm now in a position where I'd like to change tmy phone and to pay monthly, but dont want to lose the money I have paid. Rea...

Resolved! Changing account name

My daughters phone and contract is under my name from years ago, however it is her phone and she pays the bills. Her upgrade is not due until end of september 2017, however she needs to get it repaired but cannot do this through her bank as it is und...

Nhs discount

I work for the nhs and am looking to renew my O2 contract. I understand I need a code from work to access the nhs discount but no one in my hr team has heard of the code?! Please help, why do you need a code if I can prove I'm an nhs employee???

Resolved! No signal- cancelling contract

Hey I've been with o2 for around 10 years in the same area and always had perfect signal. However, from around February this year I have had absolutely no signal at all. O2 have said the area has always had no signal (lies) although the status checke...

Resolved! O2 Refresh pay monthly contract.

Hi, I rung up 02 to cancel my contract and payed off the device (iphone 5S) and cancelled the airtime. Does anyone know how they are going to charge me for my final bill?? Will I have to pay a termination fee? Or will I be charged the monthly airtime...

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