Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! DEFAULT NOTICE SENT IN ERROR

I have been sent a bill way over the top of what I use. I have been assured, each of the three times I have called O2 that they are dealing with my request to have my complaint investigated. For O2 to send me a Default Notice is outrageous and absolu...

Resolved! Blackberry roaming on PAYG

Could anyone confirm whether the Blackberry PAYG Data Roaming Bolt On (£5 for 30 days) still exists please? There used to be reference to it on the webpages for international roaming costs but I cant seem to spot it now? Has it been discontinued?

cancel contract

I have recently upgraded to a refresh 5s and my contract I have with my old 4s mobile needs to be cancelled. I have already sent the phone back when I received my 5s mobile. I have just received a bill for my 4snumber ******* which I dont have. Conce...

Resolved! merging two pay monthly accounts on my02

Hi, i am currently online and require help to merging two pay monthly accounts so i only need to have one username and one password to view the monthly bills. Thanks in advance, Jodie Keogh

Resolved! NEW PHONE, OLD NUMBER

I got a new phone from o2. (Microsoft Lumia 435). I took it to o2 shop to get my old number put onto my new phone and my contacts copied to my new phone. Now neither phone has a service. I was told I would be able to use old phone until my number was...

Resolved! another hilarity from the Live Chat

Hi, Just thought I'd buy a new connection from O2 and 'chance my arm' for some loyalty discount. Well, I know that these are hard to get these days and was expecting 'no' as a possible answer, but the explanation given by the Live Chat advisor was be...

Unexpected call charges, how do I get to speak to someone?

Seriously unexpected and unexplained call charges in April but unable to connect with O2 by phone or chat to find out why, although lines are supposedly open. On phone, held in a queue and then cut off; chat fails to connect at all. This is not good ...

Resolved! NHS code won't work

O2 Open: We are sorry, but the mobile number you provided for a discount is a 3rd party connection and not eligible for O2 Open discount.Bit lost as to why this hasn't worked?

Customer Service

Is it just me as a first time customer of 02. Phone ordered online, received later than advised but only by a couple of days. Damaged and returned. Called to find out why replacement not received. O2 returns department advised is was sent 21 Apr, I a...

Where is my new 'phone?

Ordered my upgrade on the 28th April. System said it was in stock.Took my CC details to pay the upgrade charge plus a case. Took the money.Immediately received an email saying 'something has gone wrong'.Called the following day only to be told it was...

O2

Forum Posts