Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Just changed tariff not sure what that means

Hey everyone, Title says it all really, last june (feels like a lifetime ago) i got my hands on my xperia z2 the contract cost me (back then) £38pm and that was for unlimited calls txt and 1 gig of data with 4g. Over the weekend i was contacted by or...

So man scam

I have been charged £30 for entering a competition that I had no idea I was entering . I received 2 texts to tell me I had been charged £30. There was an email with the word help next to it which I promptly mailed . I received a call later that day i...

Suspect vat refund email

Today I receved an email saying "In response to an increase in VAT in the EU and currency changes, and as a result of last week's VAT-related price change, it has come to our attention that between Oct 2012 and Oct 2014 there was a system error which...

Resolved! How Does Up Front Payment Return?

Hi, I took out a monthly contract on an Ipad Air 2 in early January. As my credit rating wasn't good enough I had to pay £550 up front which would be returned after 3 sucessful payments have been made. I've now made those three payments so am wonderi...

Resolved! Billing Period

Hi there, I bought an monthly sim deal online, the billing period started immedately from the date the bought the sim but I haven't even received the sim yet. There is also a prodata charge for the extra day of the month. It does not make sense to st...

Resolved! Galaxy S4 Black Screen

My daughters Galaxy S4 has a black screen after she took it out of the charger. Its under a year old and so I wondered, having purchased the phone from o2 who I actually contact about this. Do I take it into my o2 store I bought it from or do I conta...

cannot send text messages

Hello, I topped my phone up £10.00 on the 24th March, I got my 1000 texts, 150 minutes and 50mb of data. I recieved a text from O2 a few days before I topped my phone saying that I could get £2.00 free credit if I topped up before the 25th March. My ...

Syncing outlook calendar to lumia phone

Can anyone tell me in simple terms how to connect my Outlook 2007 calendar on my PC to my lumia 735 so it is upto date?

Resolved! PAC Code Request Business Customer

Hello, I am the main contact for our business account with O2. I have requested a PAC code for one of our numbers but the business desk (202) have been unable to provide it. I keep getting transferred to our account managers voicemail and having to l...

Resolved! paperless bills

I understand why paperless bills are a good idea but I require a printed version for my accounts. Please could you add a simple print button on the page where we view our latest bill. Preferably that will then let us print our basic bill using just o...

custom-community-header-logo.text

Forum Posts