Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 123619 Views
  • 27 replies
  • 5 kudos

Resolved! Upgrading early?

Hi, I'd like to pay to upgrade early. I've been told via Phones4u and o2 it will cost around £289.00 BUT I want to keep exactly the same price for the monthly payments and ideally get the S4 all in, I was originally told by Phones4u it'd cost £289 an...

Anonymous by Not applicable
  • 1004 Views
  • 2 replies
  • 0 kudos

Resolved! COMPLAINT: Have changed to Pay as you go, but continuously be charged for pay monthly!

Have use O2 for 3years more. I've changed to pay as you go after September !(call your service number in Augest, you staff said I need a new SIM card for that, and I receive the new card at the begining of September.Called you at the same day I recei...

Anonymous by Not applicable
  • 941 Views
  • 1 replies
  • 0 kudos

cannot access my bill

Hi,I cannot access my bill. I have an error message... is it normal ? I have tried with Explorer, Chrome, Firefox, Ipad and Iphone all same message...

Anonymous by Not applicable
  • 808 Views
  • 3 replies
  • 0 kudos

Resolved! warning about topping up and o2 customer service

on saturday i had a problem with o2 top-up not crediting my wifes phone after the £15 was taken from my account. I used the on line top-up using my card. the bank has confirmed o2 definately took the money with a transaction id and i have an email re...

Anonymous by Not applicable
  • 2013 Views
  • 20 replies
  • 0 kudos

Resolved! upgrade

hi, i have just upgraded, my new phone came with a new sim card, do i have to use the new sim card or can i just put my existing sim in my new phone? many thanks.

Anonymous by Not applicable
  • 658 Views
  • 1 replies
  • 0 kudos

Resolved! Changing Tarriff

I have upgraded with refresh and changed my tarriff. I was wondering if I would have to remove my Bolt Ons which are not required anymore as it is for the same amount of data I would receive in my new tarriff or if they would reset?

Anonymous by Not applicable
  • 1147 Views
  • 6 replies
  • 0 kudos

Resolved! Handset Returns Nightmare

Pretty frustrated with O2 just now. I ordered a new PAYG handset on the 23/11. It arrived on 28/11, and after a couple of days playing around with it, I decided that I don't like the phone. I called Customer Service this afternoon to enquire about re...

Anonymous by Not applicable
  • 1589 Views
  • 21 replies
  • 0 kudos

Resolved! porting

Hi, I upgraded my Iphone to Note 3 on Saturday and kept my number. I am not an expert on these things but the guy in the shop (who was very helpful as I had originally changed provider when ordering the Note 3) said to turn my phone off in a few hour...

Anonymous by Not applicable
  • 828 Views
  • 4 replies
  • 0 kudos

Resolved! Poor customer service!!!!!!!!!!!!11

Why does 02 not inform customers clearly that they will be charged for texts over 160 characters long? 02 does not state this in 'My tariff' or ''My allowances'. Tonight I chated with staff Garry and 'supervisor' Kristopher (who decided to cut me off...

Anonymous by Not applicable
  • 1042 Views
  • 9 replies
  • 0 kudos

Resolved! Decreasing Tariff

I bought an iPhone in late November last year on a 24 month contract. The contract terms clearly state that after half of the minimum term (24mnths) has passed, I will be able to downgrade the tariff if I want to. Now 12 months have passed, I should ...

Anonymous by Not applicable
  • 815 Views
  • 5 replies
  • 0 kudos