Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Checking about repair.

My 8 week old Nokia Lumia 735 stopped charging and after various attempts by 02 chat and 02 shop, phone was returned on Wednesday for 02 to test/repair. I have an email with the repair number and a website address to check they have received the phon...

Resolved! Upgrade

New upgrade received today however new phone no signal yet ?? How long does it take or do I need to do anything more

Resolved! Have I been Accepted?

I've had a week of trouble trying to order a phone from carphone warehouse (they kept entering the wrong details for my credit check) so I gave up and decided to give o2 a try everything seemd to go flawlessley I have recived several documents and a ...

Resolved! Paid a deposit of £50 for a contract but was declined the contract. £50 took anyway

Hi Anyone had experience with this? I tried to get through to o2 but theres a 45 minute wait.

Resolved! O2 selling my information to telephone marketers

Just got a new mobile number with 02, and low and behold, I am now receiving nuisance marketing calls on this number. How could a marketing company possibly have associated my name with this phone number any other way than 02 selling my personal info...

Resolved! Phone Completely Barred for 3 Days Now. No-one I've called at O2 knows hows to fix it.

I have been a loyal O2 customer for over 10 years. I have stayed with O2 because I believe they provide a good service. My experiences recently have made me severely doubt that. Early on Wednesday, 4th February 2015 while at work I received a call fr...

Cant even order it!

I'm trying to order me a iphone 6 plus refurb and the support doesnt even help after 5 hours of trying to get help!! Both my cards have given an error on the page and I cant proceed to part 3 of the order and has been told to "keep trying to order it...

poor signal in Ealing

Hello, I have recently moved to Ealing, W5, and the signal here is so poor to make it impossible to make or receive calls, not to mention using 3G data. A quick search on status.o2.co.uk/ for my postcode reports a broken mast in the area. How long th...

Resolved! SIM swap not working.

I've just bought an iPhone 5s on Pay and Go (text and web). My old phone was a Samsung Galaxy and so in the shop they gave me a new nano SIM and got the SIM swap process going. Nothing happened after 24 hours (old phone still active and new phone sho...

Resolved! EU Calls

Is there a contract with O2 that I can take out that allows me to use my minutes to call EU numbers and also allows me to be in the EU and and use my minutes to call home.Also do the same with my data allowanceAny information appreciated

O2

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