Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! End my contract

I want to end my contract (without returning my device) but I'm abroad and I won't be back in the UK until next yearI've tried so many times before I left but it was so hard to speak to somebodyI am aware of paying the leftover fees for my device. Ho...

Resolved! nano sim

hi All! with my upgrade I ordered a new phone samsung galaxy s6 which have a nano sim ,and I currently have a Sony xperia z1 which have a micro sim .And my question is: Will the O2 send a new phone with nano sim with it or I will need to go to the st...

Door swap?

Hello, I recently ordered the Galaxy S6 on contract, upon receiving it I noticed a black dot under the screen to the bottom left, the advisor via Live Chat said that she had ordered a door step swap within 1-3 working days, has anyone ever done this ...

If it works, fix it... with 2 bills!

So, i've just completed a customer survey and this is what i put, i wanted to share this with everyone, since, i think that having 2 bills is just a little silly. Hopefully anyone else having the same problem can post their own experiences here and, ...

Resolved! balance

What is the number to check my balance on sim only

useless

why is the customer support team so uselessthe complaints team are just as bad

Resolved! Replacement SIM Problem

Good Afternoon, I am using this messaging service becasue I have made two visits to O2 shops, phoned the Customer Helpline from an O2 Shop, the O2 chat is busy and I can't resolve my problem. I lost my phone on holiday last weekend. I picked up a rep...

website myO2 down, cant check bills

it shows when i clicked on my number on My O2 page. Secure Connection FailedAn error occurred during a connection to identity.o2.co.uk. Cannot communicate securely with peer: no common encryption algorithm(s). (Error code: ssl_error_no_cypher_overlap...

Resolved! Contracts

My contract is due to run out in December will it roll on automatically? I really want to cancel it as I have 2 other contracts still running. Any idea how to do this

How long should it take for an order to appear on My O2?

I placed an order on 15 August and chose to collect it from my local store. I paid for it online using my debit card. The order number (ms-xxxxxxxxx) appeared on the website, I made a note of it. No email has been sent to confirm the order and no tex...

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