on 04-06-2016 00:21
on 04-06-2016 00:21
Solved! Go to Solution.
on 04-06-2016 00:42
Hi @Anonymous I think the only way to transfer credit from a PAYG account to your contract is by cancelling the payg sim. Though this is usually done when you move from payg to contract. I'm not sure if this is possible if you want to keep both accounts active. The only way to know for certain is to contact customer services
http://www.o2.co.uk/contactus Between 8.8.30am in the morning is generally the best time to call...
Veritas Numquam Perit
on 04-06-2016 00:42
Hi @Anonymous I think the only way to transfer credit from a PAYG account to your contract is by cancelling the payg sim. Though this is usually done when you move from payg to contract. I'm not sure if this is possible if you want to keep both accounts active. The only way to know for certain is to contact customer services
http://www.o2.co.uk/contactus Between 8.8.30am in the morning is generally the best time to call...
Veritas Numquam Perit
on 04-06-2016 01:01
I think they only move the credit when they swap the number over effectively ending that SIM card & as the number will be attributed to the new contract thus leave you with a blank sim that Is dead & that has no mobile number attached to it
on 04-06-2016 06:49
on 04-06-2016 06:49
You can transfer the credit to your pay monthly account but you cannot then keep the pay and go sim. That sim will be disconnected. You can keep the number by transferring it to another P&G sim but the tariff is a legacy tariff that is no longer available so you would have to take one of the new tariffs.
04-06-2016 08:33 - edited 04-06-2016 08:33
04-06-2016 08:33 - edited 04-06-2016 08:33
Glad I was right then. My son has the same legacy tariff and wont do anything to change it. He is happy staying just as he is...:smileywink:
Veritas Numquam Perit