Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 travel

i am back from holiday and want to cancel O2 travel but cant find any instructions on how to. Tried phone but told its sa 30 minute wait and god knows what cost. what do I have to do to cancel 02 trave at 1.99 day. already paid an extra 1.99 trying t...

Resolved! Unable to show device details in My O2

What happens to it? Also, I am now roaming.

Resolved! Data top up

Hi,Can anyone point me to the section on the O2 website where I can buy a data top up? I've been browsing for the last 10mns and can't seem to find where I can do so. Thanks.

Resolved! Using my phone in spain

Hi i'm mhairi. I'm travelling to costa del sol next month and wondering will i be charged more for using my phone when i'm there please

Bill paid

I have paid my bill but I still cant use my phone, cant call, text or use internet. Any suggestions?

Resolved! When I get a call I cant hear them

So I recently started getting it where I would receive a call and when I answer I cant hear them this went on for a week so after trying many things I gave up and went for an upgrade so I went from a Samsung Note3 to an iphone 6s plus but its doing t...

Resolved! APN for tethering or mobile hotspot

Is there any specific APN designed for tethering or mobile hotspot?

Resolved! Slightly confused - what do I need to pay to leave O2 Refresh?

I just spoke with an online advisor, about leaving O2, as I wish to pay my remaining device plan then leave O2 onto a competitors SIM only deal. The agent/advisor told me they would add my remaining tarriff to my device plan after 14 days after disco...

Resolved! The issues begin

So, I've been with o2 for just over 2 months now and that's the issues starting unfortunately When I first joined, I was getting excellent 4G, over 23mbps. Now, I barely get 2G and the speeds for data is around 0.3mbps.... big difference. Calls and t...

American Express Card rejected

Just wondering if any one else has had problems paying their account using an American Express card. When trying to pay my bill this month, I keep getting an unable to process payment message and to contact my bank, which I have done only to be told ...

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