Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Fun for you

I seem to be getting charge for some text messages being sent to me, what's happening and can they be blocked

Resolved! Terrible signal strength, dropped calls, 3g/4g?

Hi all, Been with o2 for 7 years now. Switched to them when moved to a new home as they were the strongest signal and former (Tmobile) was dropping calls/poor signal. I've noticed recently that my signal (still in same home) has gone to the dogs. Bot...

Resolved! I've lost my phone and SIM card

Hi there I've lost my phone and SIM card I need to put a hold on the account as well as pay the bill

Resolved! Upgrades and updates

Good afternoon, I have two questions. 1. I placed an order for an upgrade on 06/09/2017 for a click and collect. Would it be possible to recieve an update on when I can expect the upgrade to be ready?2. I would also like to recieve messages to update...

Can i please get sum help on web chat

Live web chat please I really need help I have been waiting a hour now

Resolved! Best pay monthly plan

I'm looking a getting a pay monthly o2 mobile. Could anyone advise the best pay monthly, add ins or whatever plan for the following:My wife works in Spain during the summer and has a pay as you go o2 uk mobile and a Spanish mobile. I normally call th...

Resolved! spare phone sim stopped working

Hii found my spare phone after losing it for 6 months- battery almost full (nokia) but the sim doesnt work.Ideas?thanksC

Resolved! New contract offered and agreed then taken away on finalisation ! Go figure

Hi all, Not sure if anyone can help or whether I should go directly through a complaints procedure. I am an O2 customer many years standing in fact I have never been with any other provider. At present I have a rather old Sony Xperia which I am looki...

Resolved! Travelling to finland

Good morning, I am an o2 customer on a basic sim only contract but I am going away to Finland at the end of the month and was wondering what would be the best way to go about making phone calls and text while I'm over there? I need to contact UK and ...

O2 account

I got a new phone a while ago and changed all the information on my O2 account but when I try to log into it it just takes me to the old disconnected one. How do I solve this problem?

O2

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