Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

o2 or Vodafone?

Morning all,My refresh contract is up for renewal, the best 20gb data sim only tariff with o2 is currently £25. Where I live o2 or Vodafone are my only options, I find them both the same for signal & download speeds. My company gets the 30% discount ...

no outward service

Why is my phone refusing to send voice/text/data yet receives voice text data ?

PAYG Data usage popup notification issue

Once a day my new Xperia phone is displaying a popup notification telling me I've used mobile data and won't be changed more than £1 for the remainder of the day. This happens even though I've always got the mobile data setting switched off - I only ...

Resolved! Am I or am I not going to be charged for recieving (not opening) texts whilst abroad?

I keep getting charged for sending or receiving texts whilst abroad. This is the third month in a row. I have data roaming turned off, mobile data turned off and imessage turned off as suggested the last time I called to question the bill. Maybe I sh...

Resolved! locked phone

l got my Nokia 520 from car phone warehouse a few years ago unlocked , had o2 pay&go after 12mths changed to giff gaff then ee and back to o2 but now found a new network put sim in phone only to find my unlocked phone is locked to o2 been local o2 sh...

Resolved! can't pay bill

I think either I or the O2 person misspelled my email when I signed up for a Pay Monthly thing. I had Pay As You Go before. Now when I try to access my bill, "My O2 products and services" only gives me O2 wifi. I can't access my bill and therefore ca...

Resolved! Rip Off

3 months into an O2 contract and O2 wants to increase my monthly charge of £35.00 per month by an extra £11.00 per year! Thieves!

Deleting monthly bill records containing phone numbers

Is it possible to delete previous bills once viewed from account data records or at least to remove any calls logged to certain numbers, so that there is no visible log?

Early Termination Bill for O2 Refresh Contract

Hi, In December I cancelled my O2 refresh contract. A couple of weeks later I was shocked to receive a bill for nearly £500 listed as an 'Early Termination' fee. I thought the whole point of Refresh is that you can switch/cancel the airtime plan at a...

Resolved! O2 refresh & recycle

Hi i have a pay monthly mobile due to end in August. I can upgrade if i pay off the remaining balance, i also get option to recycle my phone. Is this separate to refresh would i still have to pay the phone balance back if i choose to recycle?

O2

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