Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Lost SIM card/Phone

I lost yesterday my phone, so basically the SIM card as well. Could you block that card and send me replacement for it ASAP.Thank you

Resolved! How do I Cancel a Bolt On?

I recent upgraded my account to get more data storage. After checking my account on line it appears that O2 have added a 'Family' bolt on at a cost of addtional £7.65 per month. This was not discussed or agreed when I upgraded and I want to cancel th...

Resolved! Change account name

Hi,I need change my account name;I`ve got bank statement and I wish to send it by email.Can I?

Resolved! How do I track my order?

I received ano email with an order number saying if I go to my o2 I can track the order yet there is no where on my o2 to do this. Any one know how you do this?

Resolved! Call barred

How soon O2 will removed the call barred after paying the amount due?

Resolved! Old contract not cancelled after upgrade and charged for two contracts since May

Hi I recently discovered O2 have been billing me twice each month since May. Turns out when I upgraded in May the old contract wasnt cancelled. Back then the new sim wouldnt transfer all my data over so an agent at O2 told me to continue using my old...

Invalid Tracking Number?

I ordered a phone on Saturday 26th to click and collect, after originally saying I could collect on Saturday it changed to "up to 2-3 days". Yesterday (27th) my contract has started on myO2 and there is a DPD Parcel number for tracking but the DPD we...

Resolved! can i cancel my contract online

Ive been searching the O2 site to cancel my contract but nothing comes up, the live chat and phone line are always too busy

Resolved! paying my final bill

i am trying to pay my final bill. unable to do so on o2 site. page no longer exists. posted cheque to address on paperwork. cheque returned, via post office endorsed 'return to sender'. still receiving non payment mail firstly from o2 and now from de...

Resolved! Paying off device plan and ending contrat

My contract finishes in January. According to O2 online if I pay wants left of the device plan,£20.00, I can upgrade. Does this however mean if I want to move elsewhere,that even if I pay the device plan off I have to stay until January? Stupid quest...

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