Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120291 Views
  • 27 replies
  • 5 kudos

Resolved! 3 month early upgrade eligibility.

I have a 3 month early upgrade from a contract signed in 2012. Does this 3 month early apply through 3rd party such as Carphone Warehouse or is it just o2 direct ( who are more expensive) . Thanks.

Anonymous by Not applicable
  • 2994 Views
  • 10 replies
  • 0 kudos

Resolved! Upgraded to a 12month sim only deal next month

Hi Everyone I was just wondering If I upgarde to a 12month sim only deal next month would I be able to upgarde to a new phone anytime during in the 12month period?Thanks Glenda

Anonymous by Not applicable
  • 2020 Views
  • 26 replies
  • 0 kudos

Resolved! Cold call (supposedly from o2) offering to pay of contract and upgrade today, is this genuine?

Cold call (supposedly from o2) offering to pay of contract and upgrade today, is this genuine? They said 'o2 are transferring all customers direct through o2...' I am currently on o2 via Phones4U. '...and as an offer are offering to pay off the remai...

Anonymous by Not applicable
  • 4346 Views
  • 11 replies
  • 0 kudos

Resolved! o2 Live Chat

Why is it that although o2 live chat is supposedly available from 5am it never seems to be.I wanted to change my tariff and was told it would take effect as from midnight. I looked next morning and find that this wont happen until my next bill date w...

Anonymous by Not applicable
  • 1947 Views
  • 8 replies
  • 0 kudos

Resolved! Why can't I pay my bill online?

I work in a hospital, I do 12 - 14 hour shifts. Of which I don't have time to phone O2, be put on hold for half an hour just to pay my bill. It's 2014, surely there should be a pay online feature?

Anonymous by Not applicable
  • 13149 Views
  • 4 replies
  • 0 kudos

Resolved! Using O2 Unlimited Minutes to phone O2 Pay monthly phone

I've recently changed from O2 Pay As You Go to Pay Monthly. A couple of my friends are with O2 Pay As You Go and are using the Unlimited tarrif which includes unlimited free minutes to other O2 Mobiles. They have told me that since I have changed to ...

atasc by Level 1: Joiner
  • 1265 Views
  • 1 replies
  • 0 kudos

Dreadful service in Lancaster, Lancashire

Hi all i am so mad, I am a lonof time customer of O2' over 5 years , I live in Lancaster Lancashire and for over 10 days now the service has been appalling, signal dropping out, no service , searching for signal, phone disconnecting as and when i man...

Anonymous by Not applicable
  • 2419 Views
  • 14 replies
  • 0 kudos

Resolved! Cancel a pay monthly contract early and swap to a pay as you go

I need to end the 24 months contract and keep the same mobile number changing from a pay monthly to pay as you go one.I'm not in UK in this moment but my sim is still there.I already spoke with someone in your customer service and I know I have to pa...

Anonymous by Not applicable
  • 2007 Views
  • 11 replies
  • 0 kudos

Resolved! Swap Sims

Hello, I have 2 O2 Sims:Sim1: 07748****** (24 month contract)Sim2: 07712****** (pay as you go) Is it possible to swap the number, so that:Sim1: 07712****** (24 month contract)Sim2: 07748****** (pay as you go)

acecco01 by Level 1: Joiner
  • 4255 Views
  • 12 replies
  • 0 kudos

Resolved! o2 have refused pac

I have requested my pac from o2 as my employers are moving all users onto one account with vodafone. My employers will pay my early termination fee when my final bill is produced as i am in commitment until may 2015.The problem is as I am on a refres...

Anonymous by Not applicable
  • 6622 Views
  • 12 replies
  • 0 kudos