Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bad and false sales

Got a phone call from O2 saying I could have another phone, I explained I was just building up bad credit and had only been with 02 a month, the sales advisor said no problem because I already have an account, so asked if I could have a iPhone 6 for ...

iphone Rip off costs - £70+ more than apple depending on model

I noticed that O2 is charging £70 to £90 more per iphone than apple. My wife pre-ordered iphone 7+ 128 Gbytes and it is £819 at apple Buying the device is £909 + the monthly tariff. Thats's £90 more The tariffs were the cost is spread over 24 month w...

Resolved! changing tariff query.

I am currently on the £10 big bundle tariff and requested to change to simply pay as you go. I have changed my mind but can't find out how to cancel the change and stay on the tariff I am on. I have a Microsoft Lumia.

Resolved! iPhone order processing problems

I ordered an iPhone 6S Plus yesterday at 8pm, I had a few emails regarding legal documentation and I had one confirming my order and thanking me, with a tracking number. But it is almost 12:30pm the next day and I haven't received anything regarding ...

Resolved! 12m upgrade option

How long do you need to have been on a 20mb plan before being eligible for a 12m upgrade? Can you have started on a 10mb 24m plan, change to a 20mb plan after 9m and still get an upgrade after 12m?

Resolved! o2 Sim Only Tariff Change

I have been with o2 for many years and my contract renewal has always been in October. I am currently on a 12 month sim only deal as prefer to buy my phone outright and this gives me the flexibility of porting my sim to meet my needs. I had previousl...

Resolved! sim-only to sim-only upgrade through My o2 app

Hi, Has anyone had experience of upgrading through the My o2 app? I would like to change from one sim-only tariff to another sim-only tariff. Would the changes happen automatically if I did this (i.e. would it apply to the sim card I already have in ...

Resolved! Replacement SIM not working in ANY O2 phone

My replacement SIM is not working in any o2 phone and I even went toam an atm and put a tenner on it! Help please anyone

Resolved! Unfair Trade Practice/ False Advertising

Hello, On the 1st of September, I ordered online a O2 sim card, under the Big Bundle -PAYG scheme. It arrived at the 5th, and I topped it up with 15 pounds. The problem is that I discoverd that I am obstructed from calling/ texting non-UK numbers. I ...

Resolved! refresh

Does anybody know if I can pay extra on my device plan? I was thinking of doubling my monthly payments for a bit to speed up my upgrade. Thanks, Mike

O2

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