Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

£1,200 additional bill, Charges whilst abroad !

Hi There, I lost my phone in Spain at the weekend and someone has kindly made 53 phone calls in 2.5 hours raking up a whopping £1,200 additional phone charge for international calls. Now obviously this was not me and I have since reported this with O...

Resolved! account login

on sim only ac after changing password i cant get intio my account

Resolved! Wifi Calling.

Hi, there's lots of info about Wifi calling, however, I live in a flat without good reception, my question is, will this work if someone calls me too? ie WiFi Receiving? Thanks.

Resolved! VOICEMAIL

FFS O2 done it again.....sick to death of switching my voicemail of. But suddenly its turns its self on again. WTF......i never leave VOICEMAILS and i NEVER listen to them. Wish they leave it be

Resolved! Contract

I would like to ask why a 12 month contract is actually 13 months as u are not able to put your notice in within the last 30 of your contract if you have a device plan this extends your contract with o2 which surely breaches contract forcing a custom...

Resolved! general

Is 0303 1234 4000 is free from my phone ?

Resolved! Cancelling SIM

Hi there! I lost my phone on Friday and need to cancel the sim... I dont have a phone so want to do it online... s this possible?

Resolved! phone bill

can someone ring me please on [Removed] and explain how I owe 16 pound for a phone bill of which i only applied for the sim card on the 5th november 2017 and not even 24 hours later i get a 16 pound phone bill, I wouldnt mind but I have not even reci...

Resolved! O2 refresh

My remaining amount I have to pay off on my contract on my iPhone 7 is £540. If I take the 25% off it will leave me with £405. Is the £405 added onto my new contract if I was to get the “iPhone X” or is that my remaining amount once I’ve refreshed

Resolved! Is the upgrade really “on us”

Right this is a long one. Firstly, hello all. Now, a little over 12 months ago I upgraded to the iPhone 7 Plus 128gb to the upgrade on us tariff. Now at the time I paid extra upfront for the larger memory. On completion of the deal I asked if the “on...

O2

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