Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 115821 Views
  • 24 replies
  • 5 kudos

Resolved! Alert on minutes balance

For the first time in years I have gone over my minutes allowance! I only realised when O2 text me, so like I said this very rarely happens! I've gone over my minutes at the cost of an extra £75! *gulp* Just so this doesnt happen again (and I can aff...

Anonymous by Not applicable
  • 1557 Views
  • 2 replies
  • 0 kudos

Resolved! Sim Swap not working

Hello,Trying to do a sim swap but the system does not seem to be working.I just got a sim from the o2 shop "4GPP2" I've recieved the txt with the pin code but when trying to enter my seriel number it wont go through because.."The sim serial number (S...

Anonymous by Not applicable
  • 38644 Views
  • 7 replies
  • 0 kudos

Resolved! Voicemail outside of EU

Watch out for Voicemail charges while traveling abroad. You will have to pay to receive calls, at international rates, plus the country your staying in adds a charge, and then you pay to retrieve a call... And of course the VAT man has his share. Whi...

Anonymous by Not applicable
  • 1183 Views
  • 7 replies
  • 0 kudos

New pay monthly contracts

My phone contract is up for renewal next month, so i've started looking around at tariffs. All the ones I see on O2 (who I am wanting to stay with as I've found them to be the best company for customer satisfaction + benefits. i.e: priority moments e...

Anonymous by Not applicable
  • 544 Views
  • 2 replies
  • 0 kudos

Resolved! Complaint - No answer for over 2 weeks!!!

Hi, I am getting increasingly fed up with O2, I have complained about 4 times in the past few weeks hoping for either a callback or a response to my several emails. But over 2 weeks later I have not heard a thing.In the complaints proceedure it state...

Anonymous by Not applicable
  • 1353 Views
  • 15 replies
  • 0 kudos

Resolved! complaints process

is there a proper complaints process, iv been trying to resolve a issue for over a week and customer services are not helpful. i have sent a email to complaints review services but had no response. out of pocket by over £250 which is 02's fault

Anonymous by Not applicable
  • 1485 Views
  • 29 replies
  • 0 kudos

Resolved! In store upgrade what do I need.

Hi, I wish to upgrade in store, but not sure, what if anything, I need to take with me. Do I need a passport, utility bill etc.... I'm on a month to month contract and have been eligible for an upgrade for the past year or so. I wish to upgrade to a ...

Anonymous by Not applicable
  • 15813 Views
  • 4 replies
  • 0 kudos

voucher topup

how are deaf folks supposed to topup with a voucher, we cant use our phone to call the 4444 number cos we are DEAF, so how can we use the blasted voucher that the blasted stupid shops gave us

Anonymous by Not applicable
  • 2563 Views
  • 5 replies
  • 0 kudos

Resolved! Text messaging history

I am wanting to obtain the records for my text mesaging history last november and december. i need to see how many texts were sent to me and by a certain number and how may times i replied, how do i do this? and if this is acheivable is there a way i...

Anonymous by Not applicable
  • 23844 Views
  • 3 replies
  • 0 kudos