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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Samsung S8 SIM swap and charged for the privilege?

I bought a Classic P&G SIM card with £10 on it as my S5 mini SIM was too big.Followed on line instruction and within 1hr my new S8 was up and running.Only thing is the combined credit was £1 less after the swap than before.Not worth calling Customer ...

Resolved! 02 £3.50 rip off charge

Set up new bank direct debit details on 02 website as they advise save time go online.Two days after payment should have been taken i recieve a text from 02 telling me my bill hadn't been paid and they would add £3.50 onto my next bill if i didn't pa...

Resolved! O2 ruining my life. No exageration

Long story short I ordered a sim card from o2 in November within my two week cooling off period I called up to cancel it. I was assured it was cancelled. Then two weeks later recieved a bill. Called up again and had been told it was disconnected. So ...

Resolved! What is Next Generation Text Service?

I am seeing this free bolt on in the "Add Bolt on" link. What is this actually?

Resolved! What is O2 going to ship to me?

I recently found that O2 is making a £6 discount on the 2GB tariff and I ordered it to use in the next 12 months earlier today. I am now having the new £19 2GB 12M tariff on my account with the new allowance but I just saw a message saying that O2 ha...

Resolved! 02 refresh + spotify & my bill is £51.82 - Am I or am I not being skanked?

So my latest air time bill is £51.82 - I have Spotify which is £9.99 pm ( they rendomly took £19.98 last month!!) Tariff charges £15.16 Monthly extras £20.00Sub total £35.16 Minutes £1.37 ?Messages £0.00Data £0.00Charges when abroad £0.00Premium & in...

Resolved! Paying my contract off early

I recently payed my device plan off early (£366) I then give 30 days notice to end my airtime plan. All this was fine until I got a bill saying I owe 02 £366 and this would be taken on my last direct debit with my last airtime bill! When I rang and s...

Resolved! Tracking an order

Hey folks, I have a slight problem, I made an order over the phone a few days back and made the upfront payment etc and recived my order confirmation through a text, however on the order confirmation I noticed that the gentleman I had made the order ...

Resolved! email

does anybody know the email address for customer services??? my phone has been lost/stolen and i've been trying to call o2 all day and no answer!!

Resolved! Ecard

My Ecard is not scanning when I top up could you send me a new one , my address is [Removed] my mobile number is [Removed] ty I'm on pay as you go, £15 bundle

O2

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