Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237536 Views
  • 2 replies
  • 2 kudos

Switching from a SIM only contract to Pay monthly

HiI've already raised the issue with the complaints team so not expecting much else, but has anyone else switched from a SIM only to a pay monthly contract and then ended up having to pay disconnect/early termination penalties?The error appears to be...

Anonymous by Not applicable
  • 1818 Views
  • 7 replies
  • 0 kudos

Unable to access my device details

Hi guys, Since I've had my replacement iPhone, the my device details section of MyO2 is showing as unavailable I've had CS reset my account on their advice but it's made no difference, and I got cutoff before I accessed and found this. So, the questi...

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gindygoo by Level 25: Hard Hitter
  • 4674 Views
  • 27 replies
  • 0 kudos

Resolved! O2 to O2 calls

Calls from O2 to O2Are these calls free.

GMon by Level 1: Joiner
  • 2303 Views
  • 5 replies
  • 0 kudos

Resolved! PAC Code

How long does it take to get a PAC code? I tried to call on Monday but after waiting over half an hour tried live chat instead. Following lots of messages I eventually got put into the contract queue...40 mins later I eventually get answered. I reque...

Anonymous by Not applicable
  • 1368 Views
  • 1 replies
  • 0 kudos

Resolved! O2 yearly upgrade programme

Anyone know if you have to take the iPhone box in with you, when you trade in your old iPhone? Ty!

Anonymous by Not applicable
  • 2159 Views
  • 5 replies
  • 0 kudos

Resolved! O2 Employee Perk 25% discount

Hi I have recently refreshed my O2 contract on 26th Oct and want to know how to apply the employee perk of 25% through working for Natwest/RBS group

Anonymous by Not applicable
  • 5671 Views
  • 18 replies
  • 0 kudos

Resolved! DO NOT RENEW MY CONTRACT

I gave up waiting on 202 for an adviser after 12 minutes ! Please do NOT renew my contract beyond 5th January. Please supply a PACK Number so that I can retain [removed] George Brown

Anonymous by Not applicable
  • 1649 Views
  • 3 replies
  • 0 kudos

Migration reversal

I recently requested a number swap on 2 of my contracts. It was done incorrectly. Only 1 migrared and my other contract was disconnected! Ive rang customer service many times since Dec 1st and it was suggested that the best plan if action would be to...

Anonymous by Not applicable
  • 3528 Views
  • 30 replies
  • 0 kudos

iPhone 6 won't switch on...no phone so no banking/business etc...emergency..they send me a replace t

iphone 6 won't switch on....run a business....no proper help...am sent a very old phone, what am i supposed to do with it??? No help to get my phone replaced...on contract, this is not what I am paying for........really disapointed thus far.........t...

Anonymous by Not applicable
  • 1362 Views
  • 4 replies
  • 0 kudos

Resolved! Charges on bill for calls not made

Not sure if anyone is having a similar experience to myself, but I am having charges on mobile bills going back the past 2-3 months for calls to a mobile number that I don't know and is not saved in my phone. According to the T&C's the number should ...

Anonymous by Not applicable
  • 4942 Views
  • 10 replies
  • 0 kudos